# Princess Samuel

Princess Samuel is a remote worker on Himalayas, Customer Success Specialist at Graph Finance, based in Nigeria.

Source: https://himalayas.app/@princesssamuel2

```text
I improve onboarding, issue resolution, and customer satisfaction for global fintech and consumer brands.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Success Specialist, Customer Success Specialist, Customer Experience Specialist, Account Manager, Customer Support Specialist, Customer Service, Public Relations Officer, Client Success Specialist, Customer Success Representative, Customer Success Professional, Customer Success Associate, Associate Customer Success Specialist, Customer Success Consultant, Customer Success |
| Skills | Customer Success, Customer Experience, Client Onboarding, Account Management, Customer Retention, Customer Support, Customer Satisfaction, Complaint Resolution, Customer Journey Management, CRM Systems, Customer Engagement, Slack, Email Support, social media engagement, Customer Experience Platforms, WhatsApp, Customer Relationship Management |

## What I'm looking for

```text
I'm looking for a customer success or customer experience role where I can improve onboarding, resolve customer issues, strengthen client relationships, and collaborate across teams to support retention and growth.
```

## About

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At Graph Finance, I support global fintech customers across Slack, live chat, email, and WhatsApp, onboarding 50+ customers monthly and issuing USD accounts with 100% documentation accuracy.

I've resolved 85–90% of customer issues at first contact, partnered with operations and compliance teams, and supported retention and customer success KPIs. Previously at Lekki Concession Company, I managed 40+ daily customer interactions and achieved a 90%+ issue-resolution rate.

My experience also spans bridal fashion and lifestyle brands, where I delivered personalized client support, improved engagement, led brand communications, and increased social media engagement by 40%.
```

## Experience

### Customer Success Specialist (current)

Graph Finance. Oct 2025 - Present

```text
Support customers across Slack, live chat, email, and WhatsApp, maintaining fast response times and high service quality. Onboard 50+ new customers monthly, ensuring seamless account setup and compliance verification.
```

Skills: Customer-Success, Customer-Experience, Client-Onboarding, Account-Management, Customer-Retention, Customer-Support, Customer-Satisfaction, Complaint-Resolution, Customer-Journey-Management, CRM-Systems, Customer-Engagement, Slack, Live-Chat, Email-Support, WhatsApp, Customer-Relationship-Management

### Public Relations Officer

Mr. Natural Glow. Nov 2024 - Oct 2025

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Led brand communications and media engagement strategies. Increased social media engagement by 40% through coordinated campaigns and promotional initiatives.
```

Skills: Brand-Communications, social-media-engagement, Campaign-Management, Event-Planning

### Customer Service Representative

Florence by Ester. Feb 2024 - Nov 2024

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Assisted 30+ bridal clients monthly, guiding consultations, fittings, and purchase decisions. Delivered personalized support that improved overall customer satisfaction and client experience.
```

Skills: Customer-Service, Customer-Satisfaction, Client-Experience, Social-Media-Management, Customer-Engagement

### Customer Success Associate

Lekki Concession Company. Jan 2022 - Dec 2023

```text
Managed 40+ customer interactions daily via phone, email, and social media. Achieved 90%+ issue resolution rate, improving service efficiency and customer satisfaction.
```

Skills: Customer-Success, Customer-Support, Issue-Resolution, Customer-Experience

## Education

### University of Benin

Bachelor of Science, Social Work. 2015 - 2019

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Bachelor of Science in Social Work from the University of Benin, completed from 2015 to 2019.
```

## Tech stack

- WhatsApp

To contact Princess, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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