# Precious Chinweike

Precious Chinweike is a remote worker on Himalayas, Customer Support and Administrative Assistant at Tropical Hardwood, based in Nigeria.

Source: https://himalayas.app/@preciouschinweike

```text
Customer Support Specialist at Tropical Hardwood, handling prospect and customer enquiries across email and follow-up.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Service Admin Assistant, Customer Support Agent, Customer Service |
| Skills | Customer Support, Technical Support, Email Support, Live Chat, Phone Support, Inbound Calling, Outbound Calling, Ticket Management, Customer Follow up, CRM Data Management, First Contact Resolutions, Zendesk, HubSpot, Freshdesk, Salesforce |

## About

```text
At Tropical Hardwood, I handle prospect and customer enquiries professionally, communicate with customers by email, and follow up on requests.

At Redeemers University, Nig, I delivered customer and technical support to students, staff, and external partners. Earlier, at Opay Ltd and Jumia, I supported customers across phone, email, and live chat, resolving inquiries and documenting account updates.
```

## Experience

### Customer Support and Administrative Assistant (current)

Tropical Hardwood. Apr 2024 - Present

```text
Handles all prospect and customer enquiries professionally and ensures follow-up. Communicates with customers via email in a friendly and assisting manner.
```

Skills: Email-Support, Customer-Follow-up, Communication-Skills

### Customer Support Specialist

Redeemers University. Mar 2021 - Apr 2024

```text
Delivered end-to-end technical and customer support to a diverse stakeholder base of students, staff, and external partners. Balanced high-volume multichannel queues while maintaining institutional SLAs.
```

Skills: Technical-Support, Multichannel-Support, SLA-Management, Zendesk, Email-Support, Live-Chat, Phone-Support

### Customer Support Agent

Opay Ltd. Jul 2020 - Feb 2021

```text
Fielded 60+ cross-channel customer inquiries daily, transitioning between phone, email, and live chat. Maintained a 95% case resolution rate and owned CRM data integrity in Zendesk.
```

Skills: Zendesk, CRM, Phone-Support, Email-Support, Live-Chat, Case-Resolution, Data-Integrity

### Customer Service Agent

Jumia. Jan 2019 - Jun 2020

```text
Managed a high-volume call queue of 100+ inbound inquiries daily, troubleshooting user issues under time constraints. Prioritized First-Contact Resolution and logged technical notes into Salesforce CRM.
```

Skills: Call-Handling, Troubleshooting, First-Contact-Resolutions, Salesforce, CRM

## Education

### Oxford Brookes University

Bachelor of Computer Science, Computer Science

```text
Pursued a Bachelor of Computer Science degree at Oxford Brookes University in the United Kingdom.
```

## Tech stack

- Salesforce
- Intercom
- Slack
- Zendesk
- HubSpot
- Google Workspace
- Gemini
- Zoom
- FreshDesk
- ChatGPT
- Claude

To contact Precious, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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