# Praval trivedi

Praval trivedi is a remote worker on Himalayas, Customer Support Associate at Inergize Technical Pvt. Ltd., based in India.

Source: https://himalayas.app/@pravaltrivedi

```text
Customer Service Associate at Cogent E-Services Ltd. who handled billing and promotion issues through chat and voice.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1994k+ INR |
| Job categories | Customer Service Associate |
| Skills | Live Chat, Customer Service, Customer Support, Billing Support, Promotions Support, CRM Basics, Microsoft Word, Excel |

## What I'm looking for

```text
I'm seeking a work-from-home chat support role focused on clear communication and customer satisfaction. I want to provide accurate solutions and create positive customer experiences.
```

## About

```text
At Cogent E-Services Ltd., I handled customer inquiries and billing and promotion issues through chat and voice, using clear, timely communication.

I worked to resolve customer concerns effectively and maintain high satisfaction levels.

At Inergize Technical Pvt. Ltd., I assisted customers via chat, resolved service issues, and provided accurate solutions. I also collaborated with internal teams to support timely resolutions.

I'm seeking a work-from-home chat support role focused on clear communication and customer satisfaction, where I can provide accurate solutions and create positive customer experiences.
```

## Experience

### Customer Support Associate

Inergize Technical Pvt. Ltd.

```text
Assisted customers via chat, resolved service issues and provided accurate solutions. Collaborated with internal teams to ensure timely resolution and improved customer experience.
```

Skills: Live-Chat, Customer-Service, Problem-Solving, Collaboration

### Customer Service Associate

Cogent E-Services Ltd.

```text
Handled customer inquiries, billing and promotion issues via chat and voice with clear, timely communication. Ensured customer concerns were resolved effectively while maintaining high satisfaction levels.
```

Skills: Live-Chat, Customer-Service, Billing-Support, Promotions-Support, Communication-Skills

## Education

### Mumbai University

Bachelor of Commerce, Commerce

```text
Pursuing a Bachelor of Commerce degree from Mumbai University.
```

### Maharashtra Board

Higher Secondary

```text
Completed Higher Secondary education from Maharashtra Board.
```

### CBSE

Secondary Education

```text
Completed Secondary Education from CBSE.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Praval, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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