# Pranav Madhavan

Pranav Madhavan is a remote worker on Himalayas, Team Lead – Operations at Genpact India Pvt. Ltd., based in India.

Source: https://himalayas.app/@pranavmadhavan

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I lead AI-enabled operations, workflow automation, and performance reporting.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1000k+ INR |
| Job categories | Operations Manager, Process Improvement Manager, Marketing Operations Manager, QA Manager |
| Skills | Operations Management, Process Optimization, Workflow Automation, Process Digitalization, AI Powered Productivity, Data Analysis, Power BI, Excel, Microsoft Office, Operational Reporting, Performance Metrics, KPI Monitoring, SLA Monitoring, Stakeholder Management, Client Management, Vendor Management, Team Leadership, Performance Coaching, Resource Management, Shift Planning, Quality Audits, Quality inspection, Root Cause Analysis, Risk Identification, Risk Mitigation, Continuous Improvement, Process documentation, Brand Strategy, Brand Communications, Cross functional Coordination, Compliance, Customer Experience, Lean Six Sigma |

## What I'm looking for

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I'm looking for an operations or process-optimization role where I can apply AI-assisted automation, data-driven reporting, stakeholder management, and team leadership to improve service delivery, workflow efficiency, and customer experience.
```

## About

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At Genpact India, I lead operations and communications workflows for more than 20 professionals, supporting consistent service delivery, brand guideline adherence, and high-volume project execution.

I use AI-assisted productivity tools, automation concepts, Power BI, and Excel to streamline reporting, improve workflow visibility, and reduce manual turnaround time.

I've progressed through operations, quality, and process development roles at Genpact, managing audits, process flows, SLA alignment, performance trends, and data-driven improvements across multi-tier deliverables.

Earlier, I supported travel and hospitality operations at Carlson Wagonlit Travel, coordinating client service requests and multi-channel customer communications. I bring a practical focus on root-cause analysis, service quality, stakeholder coordination, and scalable operational delivery.
```

## Experience

### Team Lead – Operations (current)

[Genpact India Pvt. Ltd.](https://himalayas.app/companies/genpact). Jan 2024 - Present

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Lead frontline operations and communications workflows for 20+ professionals, driving service delivery and brand guideline adherence. Leverage AI-assisted tools and automation to streamline reporting and optimize campaign visibility.
```

Skills: Power-BI, Excel, AI-productivity-tools, Workflow-Automation, Root-Cause-Analysis, KPI-Monitoring, Stakeholder-Management, Process-Digitalization

### Process Developer – Quality & Operations

[Genpact India Pvt. Ltd.](https://himalayas.app/companies/genpact). Jan 2023 - Jan 2024

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Managed structured quality audits, workflow assessments, and operational reporting to ensure high service standards. Collaborated with analytics and product stakeholders to integrate process improvements and data-driven solutions.
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Skills: Quality-Audits, Workflow-Assessment, Operational-Reporting, Process-Improvement, Data-Analysis, Documentation

### Process Developer – Operations

[Genpact India Pvt. Ltd.](https://himalayas.app/companies/genpact). Jan 2022 - Jan 2023

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Handled day-to-day process execution, workflow structuring, and performance tracking while ensuring strict alignment with defined SLAs. Designed structured reporting mechanisms to elevate visibility into operational efficiency.
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Skills: Process-Execution, Process-Structuring, Performance-Monitoring, SLA-Compliance, Reporting

### Process Associate

[Genpact India Pvt. Ltd.](https://himalayas.app/companies/genpact). Jan 2020 - Jan 2022

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Executed high-volume workflows, maintaining absolute accuracy, compliance, and rapid turnaround times under stringent operational deadlines.
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Skills: High-Volume-Workflows, Accuracy, Compliance, Time-Management

### Travel / Hospitality Operations

Carlson Wagonlit Travel. Jan 2017 - Jan 2018

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Delivered service-oriented client management, coordinating service requests and multi-channel customer communications to secure exceptional satisfaction metrics.
```

Skills: Client-Management, Client-Communication, Service-Coordination

## Education

### NITHM Hyderabad / JNTU

MBA / Postgraduate Qualification, Hospitality & Tourism

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MBA / Postgraduate Qualification in Hospitality & Tourism from NITHM Hyderabad / JNTU, completed in 2017.
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### Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal University

Hospitality Management, Hospitality Management

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Hospitality Management degree from Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal University, completed in 2015.
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### Lean Training

Lean Six Sigma Green Belt, Lean Six Sigma

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Lean Six Sigma Green Belt certification from Lean Training.
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### License to Manage

License to Manage, Management

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License to Manage certification.
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### Coursera

AI for Everyone, Artificial Intelligence

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AI for Everyone course by Andrew Ng on Coursera.
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## Tech stack

- Microsoft Excel
- Power BI

To contact Pranav, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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