# Pranaay Kar

Pranaay Kar is a remote worker on Himalayas, Senior Associate – Operations at Paytm Payments Services Limited, based in India.

Source: https://himalayas.app/@pranaaykar

```text
I improve HR and business operations through data-driven case management, process improvement, and stakeholder support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1439k+ INR |
| Job categories | Operations Specialist, HR Operations Specialist, Business Operations Manager, Data Analyst |
| Skills | HR Operations, People Operations, HR Shared Services, Employee Lifecycle, Employee records management, Employee Data Management, Employee Support, Stakeholder Support, Policy Support, Compliance Support, Business Operations, Operations Management, Process Improvement, Process Optimization, Service Delivery, Case Management, SLA Management, Escalation Management, Stakeholder Management, Workflow Coordination, SQL, Excel, Google Sheets, Data Analysis, Reporting, Data Reconciliation, Dashboard Reporting, Salesforce, Jira, SAP, Freshworks, Hue HIVE, Central Database Systems, SOP Development, Process documentation, Training, Knowledge Management, Data Accuracy, Data Validation, Cross Functional Collaboration |
| LinkedIn | https://linkedin.com/in/pranaay-kar |

## What I'm looking for

```text
I'm seeking an immediate remote, hybrid, or onsite opportunity in HR/People Operations or business operations where I can improve employee and stakeholder processes, strengthen data accuracy and SLA delivery, and support cross-functional service operations.
```

## About

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At Paytm Payments Services and One97 Communications, I've managed high-volume employee, stakeholder, and operational cases for 500+ stakeholders, achieving a 95% first-contact resolution rate and reducing management-level escalation turnaround by 30%.

I've used SQL, Salesforce, reporting, reconciliation, SOPs, and cross-functional coordination to improve data accuracy, SLA performance, compliance-driven workflows, and service delivery. I'm completing an MBA in Human Resources and am ready to contribute across HR Operations, People Operations, and shared services.
```

## Experience

### Senior Associate – Operations

[Paytm Payments Services Limited](https://himalayas.app/companies/paytm). Sep 2021 - Oct 2023

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Managed high-volume employee and stakeholder cases for 500+ stakeholders, achieving a 95% first-contact resolution rate. Reduced management-level escalation turnaround time by 30% through root-cause analysis and cross-functional coordination.
```

Skills: Case-Management, Stakeholder-Management, Escalation-Resolution, SLA-Management, Data-Administration, SOP-Development, Process-Improvement, Cross-Functional-Collaboration, SQL, Excel

### Associate – Operations

One97 Communications Limited. Nov 2018 - Aug 2021

```text
Supported 300+ clients while maintaining a 90% customer satisfaction rating through effective case management and issue resolution. Extracted and analyzed operational data using SQL to support reconciliation and reporting.
```

Skills: SQL, Data-Analysis, Reporting, SLA-Management, Case-Management, SOP-Development, Process-documentation, Cross-Functional-Collaboration

### Associate – Operations

[Quess Corp Limited](https://himalayas.app/companies/quess-corp-limited). Apr 2018 - Nov 2018

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Achieved an 85% same-day resolution rate for high-priority operational cases by prioritizing critical requests. Managed operational cases and stakeholder communication through Salesforce CRM.
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Skills: Salesforce, Case-Management, Stakeholder-Communication, Process-Improvement, Data-Accuracy

### Senior Steward

Le Meridien. Sep 2014 - May 2016

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Improved team efficiency by 20% by training and supervising 15+ employees on operational procedures and service standards. Maintained operational compliance and reduced material wastage through structured resource planning.
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Skills: Training, Supervision, Team-Coordination, Inventory-Management, SOP-Compliance, Service-Operations

## Education

### Manipal University Jaipur

MBA, Human Resources. 2023 - Present

```text
Final semester completed. Coursework includes Organizational Behavior, HR Analytics, Strategic HR Management, and Employee Engagement & Retention.
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### Indira Gandhi National Open University

B.Sc., Hospitality and Hotel Administration. 2011 - 2014

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Graduated with a comprehensive foundation in hospitality operations and administration.
```

## Tech stack

- Salesforce
- Jira
- Google Sheets
- Microsoft Excel
- SQL
- SAP

To contact Pranaay, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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