# pradeep bathyal

pradeep bathyal is a remote worker on Himalayas, Program Manager I at Amazon, based in India.

Source: https://himalayas.app/@pradeepbathyal

```text
WFM Program Manager at Amazon who built a scheduling engine for six global sites, replacing manual scheduling processes.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2957k+ INR |
| Job categories | Program Manager, Workforce Management Manager, Workforce Planning Manager, Operations Manager |
| Skills | Workforce Management, Workforce Scheduling, Schedule Management, Intraday Management, Capacity Planning, Forecasting, Erlang Modeling, Workforce Planning, Shrinkage Unproductivity Modeling, Real Time Operations, Workforce Command Center, Incident Management, SLA Analytics, Occupancy Analytics, Utilization Analysis |
| LinkedIn | https://www.linkedin.com/in/pradeep-bathyal-929346128 |

## About

```text
At Amazon, I built a WFM Scheduling Tool from the ground up to generate interval-accurate schedules for six global sites. It combines Erlang-based headcount sizing, activity-code optimization, and site-level coverage views, replacing a manual Excel-driven process.

I own schedule publication and governance across a 24×7 operation, and lead capacity planning for new initiatives. For the AHS Chat Expansion, I developed headcount ramp plans for four marketplaces, including shrinkage-adjusted staffing and blending recommendations.

I also lead weekly workforce steering and oversee real-time queue monitoring. Through GAP reviews, dashboards, and recovery plans, I help teams respond to service-level risks and feed operational learnings back into capacity assumptions.

My work includes automating shrinkage processing, developing a Work Item SLA report distributed via SharePoint, and defining an interval-level VCC Utilization Analysis framework. Earlier at Amazon, I managed intraday staffing and resolved partner account issues; before that, I worked in technical support at Tech Mahindra and accounts receivable at Hinduja Global Solutions.
```

## Experience

### Program Manager I (current)

[Amazon](https://himalayas.app/companies/amazon). May 2023 - Present

```text
Owns end-to-end schedule publication for 6 global AHS sites, built a WFM scheduling tool, and leads weekly GAP analysis and intraday operations. Mentors 18-23 WFM analysts and drives workforce governance and incident management.
```

Skills: WFM-Scheduling, Capacity-Planning, Erlang-Modelling, Power-BI, Excel-VBA, SQL, Python, Stakeholder-Management, Incident-Management, Forecasting, SLA-Management, Occupancy-Analytics, Utilization-Analysis

### Real-Time Analyst

[Amazon](https://himalayas.app/companies/amazon). Feb 2022 - May 2023

```text
Managed intraday staffing across multiple sites, published real-time dashboards, and developed escalation protocols and deviation diagnosis workflows.
```

Skills: Intraday-Management, Real-time-Monitoring, SLA-Tracking, Dashboarding, Escalation-Management, Workforce-Management

### Account Health Specialist

[Amazon](https://himalayas.app/companies/amazon). Mar 2020 - Feb 2022

```text
Resolved complex partner account issues and produced compliance education materials, building operational fluency in WFM scheduling and SLA trade-off decisions.
```

Skills: Account-Management, Compliance, SLA-Management, Problem-Solving

### Senior Associate - Technical Support

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Aug 2018 - Sep 2019

```text
Provided Tier-1 technical support and coordinated field dispatches to maintain SLA compliance, developing structured escalation discipline.
```

Skills: Technical-Support, SLA-Compliance, Escalation-Management, Dispatch-Coordination

### Process Consultant - Accounts Receivable

Hinduja Global Solutions. Sep 2016 - Jul 2018

```text
Managed AR claim resolution lifecycle and recommended data-driven process improvements, reducing cycle times and improving first-contact resolution.
```

Skills: Accounts-Receivable, Process-Improvement, Claim-Resolution, Data-Analysis

## Education

### Bhavan's Vivekananda College, Osmania University

BSc, Electronics

```text
BSc Electronics from Bhavan's Vivekananda College, Osmania University.
```

### Indian School of Business

Professional Certification in Product Management, Product Management

```text
Professional Certification in Product Management covering product lifecycle, PRD, Jira, A/B testing, and Agile/SCRUM.
```

## Tech stack

- Jira
- Python
- HTML5
- Java
- SQL
- Power BI

To contact pradeep, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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