# Poushali Chakraborty

Poushali Chakraborty is a remote worker on Himalayas, Customer Experience Personnel at Bhanzu, based in India.

Source: https://himalayas.app/@poushalichakraborty

```text
Customer experience professional at Bhanzu supporting Middle East and UK clients, handling enquiries and coordinating resolutions across teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Experience Specialist, Reservations Sales Agent, Guest Services Associate, Front Office Assistant |
| Skills | Customer Experience Management, Guest Relations, Customer Support, Customer Retention, Enquiry Management, Reservations, Booking Management, Client Onboarding, Front Office Operations, Reception, Issue Resolution, Cross functional Coordination, Scheduling, Process Coordination, Upselling |
| LinkedIn | https://linkedin.com/in/poushali-chakraborty-30bb54229 |

## What I'm looking for

```text
Voice process

International clients

Customer experience specialist
```

## About

```text
At Bhanzu, I handle customer experience for Middle East and UK clientele, managing calls, emails, and enquiries. I work across internal teams to track and close customer queries within service timelines.

At Hilton & Hilton Garden Inn, I managed guest calls, arrivals and departures, and inter-department communication. I also handled guest relations and issue resolution, and received a Leadership Award for service excellence.
```

## Experience

### Customer Experience Personnel (current)

Bhanzu. Feb 2026 - Present

```text
Handles end-to-end customer experience for Middle East and UK clientele, including calls, emails, and enquiry management. Manages client retention efforts and coordinates across internal teams to close queries within service timelines.
```

Skills: Customer-Experience, Customer-Retention, Enquiry-Management, Cross-team-coordination, Communication-Skills

### Reservations Sales Associate

Praxis Services Pvt. Ltd.. May 2024 - Dec 2026

```text
Managed guest relations and reservations, delivering smooth and professional booking experiences. Handled inbound enquiries, upselling of services, and ensured guests felt valued from first interaction.
```

Skills: Reservations, Guest-Relations, Upselling, Enquiries, Customer-Service

### Guest Service Associate

[Hilton & Hilton Garden Inn](https://himalayas.app/companies/hilton). Jun 2022 - Mar 2024

```text
Managed guest calls, arrivals/departures, and inter-department communication at a 619-key dual-complex property. Handled guest relations, escorting, and issue resolution; received a Leadership Award for service excellence.
```

Skills: Guest-Relations, Front-Office-Operations, Issue-Resolution, inter-departmental-communication, Customer-Service

### Industrial Exposure Trainee

[Radisson Blu](https://himalayas.app/companies/radisson-hotel-group). Dec 2020 - Mar 2021

```text
Rotated across Front Office, Housekeeping, Food & Beverage Service, and Food Production. Built foundational knowledge of hotel service standards and cross-functional hospitality operations.
```

Skills: Front-Office, Housekeeping, Food-and-Beverage, Food-Production, Hospitality-Operations

### On-Job Trainee

Eversion. Jan 2018 - Dec 2019

```text
Supported coordination for political conventions, liaising with media personalities and event stakeholders.
```

Skills: Event-Coordination, Communications-Liaison, Stakeholder-Management

## Education

### Amity University, Noida

Master of Business Administration, Sales and Marketing. 2024 - Present

```text
Pursuing an MBA in Sales and Marketing, expected to complete in 2026.
```

### Institute of Hotel Management, Shillong

Bachelor of Science, Hotel and Hospitality Management. 2019 - 2022. Grade: 80%

```text
Completed B.Sc. in Hotel and Hospitality Management with 80%.
```

### University of Calcutta

Bachelor of Arts, Communicative English. 2016 - 2019. Grade: 60%

```text
Completed a major in Communicative English with 60%.
```

### St. Joseph and Mary's School

ISC, General Studies. Grade: 63%

```text
Completed ISC with 63%.
```

### St. Joseph and Mary's School

ICSE, General Studies. Grade: 64%

```text
Completed ICSE with 64%.
```

## Tech stack

- Salesforce

To contact Poushali, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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