# Poornima C

Poornima C is a remote worker on Himalayas, Business Analyst at Huawei Technologies, based in India.

Source: https://himalayas.app/@poornimac

```text
Data and Reporting Analyst at Huawei Technologies who created Power BI dashboards for service performance, SLA compliance, and network operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 448k+ INR |
| Job categories | Data Analyst, Business Analyst, Reporting Analyst |
| Skills | Data Analysis, Business Analytics, Reporting and Analytics, Power BI, SQL, Dashboard Development, DAX, Data Validation, Data Quality Assurance, SLA Management, KPI Management, Network Performance Management, Root Cause Analysis, Large Datasets, Power Query |

## About

```text
At Huawei Technologies, I served as the primary client contact for daily, weekly, and yearly service performance reporting. I investigated issues, documented findings, and worked with stakeholders to validate fixes and track SLA compliance.

I developed and maintained Power BI dashboards and interactive reports covering ticket quality, service availability, SLA compliance and breaches, MTTR, and MTTD. I also wrote SQL queries to extract, validate, and analyze data for reporting and troubleshooting.

Earlier at Huawei Technologies, I managed performance reporting for 13 GNOC projects. I analyzed multi-million-record datasets and investigated delays, SLA breaches, and network operations issues, providing root-cause analysis and corrective-action tracking.

I also prepared network, availability, employee-performance, project-performance, and root-cause reports using Excel, PowerPoint, dashboards, and Tracepoint. My certifications include the Google Data Analytics Professional Certificate, Microsoft Copilot for Power BI, and IBM Data Visualization with Python.
```

## Experience

### Business Analyst

[Huawei Technologies](https://himalayas.app/companies/huawei-ireland). Dec 2021 - Feb 2023

```text
Acted as the primary client contact for daily, weekly, and yearly service performance reporting. Performed initial analysis, root cause investigation, and issue replication; documented findings for internal teams.
```

Skills: SQL, Power-BI, DAX, Data-Analysis, Reporting, SLA-Management, KPI-Management, Root-Cause-Analysis, Data-Validation, Stakeholder-Management

### Engineer | BO Operations - Reporting & Analytics

[Huawei Technologies](https://himalayas.app/companies/huawei-ireland). Dec 2014 - Aug 2018

```text
Managed end-to-end operations performance reporting for 13 GNOC projects covering MTTD, MTTR, SLA compliance, network availability, missed alarms, and Trouble Ticket quality. Extracted, transformed, validated, and analyzed multi-million-record datasets from alarm logs, TTs, network performance, site-level, and employee/service-quality data.
```

Skills: SQL, Power-BI, Power-Query, Excel, PowerPoint, Data-Analysis, Reporting, SLA-Management, KPI-Management, Root-Cause-Analysis, Data-Validation, Tracepoint, U2000, SDM, Citrix

## Education

### Dr. D. Y. Patil University

Bachelor of Science, Statistics

```text
Pursued a Bachelor of Science in Statistics.
```

### Govt Polytechnic Gadag

Diploma, Engineering (E&C)

```text
Completed a Diploma in Engineering (E&C).
```

## Tech stack

- SQL
- Citrix
- Power BI

To contact Poornima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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