# Pooja Kataria

Pooja Kataria is a remote worker on Himalayas, Contract Manager at Kyocera Documents Solutions India Private Limited, based in India.

Source: https://himalayas.app/@poojakataria

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Contract Manager at Kyocera Documents Solutions India Private Limited, promoted from Backend Operations Executive after managing contract and billing operations.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 804k+ INR |
| Job categories | Contract Manager |
| Skills | Contract Management, Contract Administration, Contract Negotiation, Contract Renewal, Contract Compliance, Risk Management, Commercial Coordination, Financial Coordination, Billing, Invoicing, Payment Follow Up, Customer Relationship Management, Customer Service, Revenue Analysis, Pricing Analysis |

## What I'm looking for

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I’m seeking a challenging position where I can use my contract management experience and knowledge of finance and business operations to support organizational growth while continuing to enhance my professional expertise.
```

## About

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At Kyocera Documents Solutions India Private Limited, I was promoted from Backend Operations Executive to Contract Manager within one year. I manage contract creation, updates, amendments, renewals, and records, while coordinating with Finance, Sales, Operations, and customers.

At Fabhotels, I handled guest feedback and escalations and worked on revenue leakage data, pricing analysis, and financial reports. Earlier, I supported customers at Zomato Ltd. and GROHE, resolving service, billing, and account issues.
```

## Experience

### Contract Manager (current)

Kyocera Documents Solutions India Private Limited. Jan 2025 - Present

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Promoted from Backend Operations Executive to Contract Manager within one year. Manages end-to-end contract administration, including creation, amendments, renewals, and compliance, while coordinating with finance, sales, and customers.
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Skills: Contract-Management, Contract-Administration, Contract-Negotiation, Billing, Invoicing, Customer-Relationship-Management, MIS-Reporting, Data-Analysis, Excel, Process-Improvement, Stakeholder-Coordination

### Customer Relationship Officer / Inside Sales Team Revenue Analyst

Fabhotels. Mar 2022 - Nov 2024

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Handled customer feedback on Google and MakeMyTrip, assisted with escalations, and managed revenue leakage data from the internal sales team. Analyzed revenue performance and market trends to optimize pricing strategies.
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Skills: Customer-Relationship-Management, Data-Analysis, Revenue-Management, Pricing-Strategy, Forecasting, Financial-Reporting, Google, MakeMyTrip

### Senior Customer Delight Associate UAE

Zomato Ltd.. Mar 2018 - Jan 2022

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Ensured customer satisfaction by handling queries via email and chat, resolving billing and account issues, and escalating as per policy. Mentored team members and contributed to the support knowledge base.
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Skills: Customer-Support, Email-Support, Live-Chat, Issue-Resolution, Billing, Mentorship, Knowledge-Base-Management

### Customer Service Associate

GROHE. Oct 2015 - Oct 2016

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Assisted customers with product queries and complaints, handled corporate customer service issues, and escalated serious matters to the escalation department.
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Skills: Customer-Service, Complaint-Handling, Escalation-Management, Enterprise-Customer-Support

## Education

### Himalaya Public Sr. Sec. School

Secondary School Certificate (10th), General

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Completed 10th standard under the CBSE board.
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### Himalaya Public Sr. Sec. School

Senior Secondary Certificate (12th), General

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Completed 12th standard under the CBSE board.
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## Tech stack

- Microsoft Excel

To contact Pooja, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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