# Pooja Singh Pooja Singh is a remote worker on Himalayas, CWF Hiring & Vendor Management Project Manager at HP Inc., based in India. Source: https://himalayas.app/@poojaasingh7 ```text I lead global workforce, transformation, and customer experience programs that improve operational performance. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 1693k+ INR | | Job categories | Project Manager, Program Manager, Vendor Manager, Operations Manager, Business Transformation Manager | | Skills | Project Management, Program Management, Project Governance, Organizational Change Management, Stakeholder Management, Risk Management, Business Transformation, Process Improvement, Continuous Improvement, Agile Project Delivery, Shared Services Operations, Customer Experience, Vendor Management, Change Enablement, Cross functional Leadership, Executive Reporting, Process Transition, Strategic Planning, Sprint Planning, Operational Excellence, KPI Tracking, Business Performance Analysis, Service Delivery Optimization, Workforce Planning, Recruitment, Hiring, Onboarding, Jira, Microsoft Project, Miro, Excel, PowerPoint, Gantt Charts, PMP, PMI ACP, Scrum Master Certification, Six Sigma, ITIL, Design Thinking | | LinkedIn | https://linkedin.com/in/pooja-singh-71067889 | ## What I'm looking for ```text I'm looking to lead global workforce, transformation, or customer experience programs where I can strengthen governance, improve operational performance, and deliver measurable outcomes through cross-functional collaboration. ``` ## About ```text At HP Inc., I lead workforce hiring and vendor management programs across business units and geographies, partnering with five vendor partners to support sourcing, selection, onboarding, and deployment. I’ve also led global business transformation initiatives across EMEA, the Americas, Greater Asia, and India, bringing together operations, quality, workforce management, IT, and business leaders through structured governance and change enablement. I improved Same Business Day Dispatch from 40% to 70% for Greater Asia commercial customers and implemented 25 employee-generated process improvements from more than 100 ideas at zero additional cost. ``` ## Experience ### CWF Hiring & Vendor Management Project Manager (current) [HP Inc.](https://himalayas.app/companies/hp). May 2024 - Present ```text Lead end-to-end workforce hiring programs supporting business-critical hiring requirements across multiple business units and geographies. Manage relationships with 5 vendor partners, driving candidate sourcing, quality assurance, hiring performance and compliance against defined SLAs. ``` Skills: Vendor-Management, Workforce-Planning, Stakeholder-Management, Project-Governance, Hiring-Dashboards, Reporting, SLA-Management, Recruitment, Onboarding, Risk-Management ### Case Review Management Specialist [HP Inc.](https://himalayas.app/companies/hp). May 2019 - Jun 2021 ```text Managed APAC customer complaints and ensured adherence to consumer guarantee policies. ``` Skills: Customer-Complaint-Management, Policy-Adherence, APAC ### Dispatch Screener – Global Team [HP Inc.](https://himalayas.app/companies/hp). Sep 2018 - May 2019 ```text Screened premium product dispatch requests and ensured NMU compliance, helping reduce unnecessary material usage. ``` Skills: Dispatch-Screening, Compliance, Material-Usage-Reduction ### Tactical Operations Representative II [HP Inc.](https://himalayas.app/companies/hp). Jun 2017 - Sep 2018 ```text Supported operational planning and process improvement initiatives. ``` Skills: Operational-Planning, Process-Improvement ### Frontline Engineer [HP Inc.](https://himalayas.app/companies/hp). Jun 2014 - May 2017 ```text Provided global technical support, managed escalations, and maintained high customer satisfaction. ``` Skills: Technical-Support, Escalation-Management, Customer-Satisfaction ### Program Lead [HP Inc.](https://himalayas.app/companies/hp) ```text Led global projects and business transformation initiatives across EMEA, Americas, Greater Asia and India markets. Managed project governance activities including stakeholder reviews, risk management, status reporting and executive communications. ``` Skills: Project-Management, Program-Management, Stakeholder-Management, Risk-Management, Governance, Executive-Reporting, Change-Management, Agile-Delivery, Process-Improvement ## Education ### Visvesvaraya Technological University Bachelor of Engineering, Electronics & Communication ```text Bachelor of Engineering in Electronics & Communication from Visvesvaraya Technological University, completed in 2014. ``` ### T John Institute of Technology Bachelor of Engineering, Electronics & Communication ```text Bachelor of Engineering in Electronics & Communication from T John Institute of Technology, completed in 2014. ``` ## Tech stack - Jira - Microsoft Excel - Miro - Microsoft PowerPoint To contact Pooja, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Melville Irwin](https://himalayas.app/@melvilleirwin): Program Manager, Freelance (Ad Idem) - [Vishakh Krishnan](https://himalayas.app/@vishakhkrishnan): Project Manager, RealPage - [Somya Samantra](https://himalayas.app/@somyasamantra): Project Lead – Operations & Transitions, Teleperformance India - [Sundar Guna R](https://himalayas.app/@sundargunar): AI Enabled Process Improvement, Family Owned FMCG Business - [Cheem Noori Rachel Na](https://himalayas.app/@cheemnoorirachelna): Team Manager, Maersk Global Service Centers - [Jeenat Parween](https://himalayas.app/@jeenatparween): Operations Supervisor, ThrivePass India Pvt. 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