# PK Panda PK Panda is a remote worker on Himalayas, Quality Assurance Manager / Service Delivery Lead at DHL eCommerce, based in India. Source: https://himalayas.app/@pkpanda ```text Quality Assurance Manager and Service Delivery Lead at DHL eCommerce, improving reliability across logistics platforms. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 140k+ INR | | Job categories | Service Delivery Manager, QA Manager, Program Manager, Practice Head | | Skills | Global Service Delivery, Program Management, Quality Assurance, Portfolio Management, P&L management, Agile Project Delivery, Stakeholder governance, SLA KPI Management, RFP and Solutioning, Contract Renewal, Incident Management, Release Management, Root Cause Analysis, Performance Engineering, Testing Automation | | LinkedIn | https://linkedin.com/in/pkpanda-29a0b918b | ## About ```text At DHL eCommerce, I lead service delivery, quality assurance, and operational reliability for shipment management and identity and authorization applications. I work with SRE teams on observability and coordinate performance engineering, releases, and risk mitigation across international stakeholders. At Capgemini India, I directed service delivery and quality engineering programs for banking, insurance, and capital market clients. I delivered over $2.1M in infrastructure and license cost savings during an ICICI Bank transformation and contributed to securing $160M+ in contract renewals. Earlier, I established Annet Technologies' enterprise QA and managed services practice and held P&L accountability across 11 accounts. My experience also includes test architecture and performance engineering work at SoftDel Systems, Wipro Technologies, and IBM India. ``` ## Experience ### Quality Assurance Manager / Service Delivery Lead (current) [DHL eCommerce](https://himalayas.app/companies/dhl-global-forwarding). Sep 2023 - Present ```text Leading global service delivery, quality assurance, and operational reliability for mission-critical eCommerce shipment management and Identity & Authorization Management applications. Spearheaded end-to-end service delivery for multi-region containerized environments and partnered with SRE teams to improve observability. ``` Skills: OpenShift, Docker, CI-CD, Splunk, Grafana, Cloudwatch, SRE, Performance-Engineering, Load-Testing, Release-Management, Risk-Mitigation, Stakeholder-Management ### Senior Manager – Service Delivery & Program Management [Capgemini India](https://himalayas.app/companies/capgemini-technology-services). Dec 2014 - Sep 2023 ```text Directed managed service deliveries, large-scale quality engineering programs, and complex digital transformations across premier Tier-1 Banking, Insurance, and Capital Market clients. Governed 8 concurrent enterprise accounts with 14 Project Managers/Leads and 127+ delivery resources, ensuring strict OPEX/CAPEX alignment and healthy gross margins. ``` Skills: Service-Delivery, Program-Management, P&L-management, SLA-KPI-Management, RFP-RFI, Contract-Renewal, AWS, Serverless, Guide-Wires, SAP, Salesforce, Root-Cause-Analysis, Defect-Prevention, ISTQB, TÜV, ISO-9001 ### Practice Head – QA & Managed Services Annet Technologies. Oct 2012 - Dec 2014 ```text Established and expanded the enterprise QA and managed services practice from inception, spearheading business analysis, presales solutioning, and multi-client operational delivery. Held full P&L accountability for the practice across 11 enterprise accounts spanning Capital Markets, Healthcare, E-Commerce, and Real Estate domains. ``` Skills: QA, Managed-Services, P&L-management, Pre-Sales, SOW, Selenium, QTP, LoadRunner, Testing-Automation, Performance-Testing, Resource-Allocation ### Test Architect / Performance Lead SoftDel Systems. Jun 2010 - Oct 2012 ```text Led architecture for diagnostics and gas measurement tools, and automated testing in .NET, C#, Sunra Cloud, and LoadRunner. ``` Skills: .NET, C#, Sunra-Cloud, LoadRunner, Testing-Automation, Performance-Testing ### Product Test Lead [Wipro Technologies](https://himalayas.app/companies/wipro-limited). Jan 2008 - Jun 2010 ```text Orchestrated mobile and web application testing, Dalvik VM profiling, SQLite, Performance Center, and WinCE automation. ``` Skills: Mobile-Testing, Web-Testing, Dalvik, SQLite, Performance-Center, WinCE, Automation ### QA & Automation Engineer [IBM India](https://himalayas.app/companies/ibm-com). Apr 2006 - Jan 2008 ```text Designed performance validation for Oracle 10g, Java Swing Applets, and ERP workflows using LoadRunner and WinRunner. ``` Skills: Oracle-10g, Java-Swing, ERP, LoadRunner, WinRunner, Performance-Testing, Automation ## Education ### Amazon AWS Certified Solutions Architect, Cloud Architecture. 2022 - 2022 ```text Earned the AWS Certified Solutions Architect certification from Amazon in 2022. ``` ### University of Minnesota Agile Planning & Software Dev, Agile Planning and Software Development. 2021 - 2021 ```text Completed Agile Planning and Software Development certification from the University of Minnesota and the University of Alberta in 2021. ``` ### University of Alberta Agile Planning & Software Dev, Agile Planning and Software Development. 2021 - 2021 ```text Completed Agile Planning and Software Development certification from the University of Alberta and the University of Minnesota in 2021. ``` ### IBM AI/ML/DS Engineering, Artificial Intelligence, Machine Learning, Data Science. 2021 - 2021 ```text Completed the AI/ML/DS Engineering certification from IBM in 2021. ``` ### Utkal University Bachelor of Science, Science ```text Completed a Bachelor of Science (B.Sc) at Utkal University, Orissa. ``` ### Harvard University Connected Manager, Management. 2020 - 2020 ```text Completed the Connected Manager certification from Harvard University in 2020. ``` ### UKTB ISTQB Certified Tester, Software Testing. 2019 - 2019 ```text Earned the ISTQB Certified Tester certification from UKTB in 2019. ``` ### BSNL ISO 9001 Lead Auditor, Quality Management. 2010 - 2010 ```text Earned the ISO 9001 Lead Auditor certification from BSNL in 2010. ``` ### Utkal University Master of Computer Applications, Computer Applications ```text Pursued a Master of Computer Applications (MCA) at Utkal University, Orissa. ``` ### Tricentis Tricentis Tosca Automation Specialist, Test Automation. 2018 - 2018 ```text Completed the Tricentis Tosca Automation Specialist certification in 2018. ``` ## Tech stack - Postman - Splunk - Selenium - Amazon CloudWatch - PostgreSQL - MongoDB - SQLite - Oracle - .NET - Jira - Python - Java - C# - Gatling - BlazeMeter - Grafana - Datadog - AppDynamics - Confluence - AWS Lambda - Docker - LoadRunner - ReadyAPI - Tricentis Tosca - Dynatrace - N8N - k6 - Bruno - Guidewire - Java Swing - AWS To contact PK, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Sarath Krishnan](https://himalayas.app/@sarathkrishnan): Lead SDET, Terrific Minds - [Thulasiraman Pandurangan](https://himalayas.app/@thulasiramanpanduran): Director of Software Delivery & Operations, Wefivesoft Pvt Ltd - [Piyush Mola](https://himalayas.app/@piyushmola): Program Manager, Tata Consultancy Services - [Vinod Babu](https://himalayas.app/@vinodbabu1): Independent IT Consultant, Independent IT Consultant - [Kapil Kashive](https://himalayas.app/@kapilkashive): PMO Lead, Advance Delivery Consulting PTY LTD - [Kalesha Shaik](https://himalayas.app/@kaleshashaik): Global Delivery Lead / Senior Program Manager, EPAM Systems - [Kaveri Khanvilkar](https://himalayas.app/@kaverikhanvilkar): Service Delivery Manager, Accenture - [Pradyumna Reddy Gauravaram](https://himalayas.app/@pradyumnareddygaurav): Manager/Senior Manager Delivery, Capgemini India Pvt Ltd - [Meeta Mehendru](https://himalayas.app/@meetamehendru): Senior Delivery Manager, Adobe Systems - [Mayur Dongre](https://himalayas.app/@mayurdongre): Sr. Service Delivery Manager (BFSI), Equifax Analytics Pvt. Ltd.