# Pius Victoria

Pius Victoria is a remote worker on Himalayas, Recruiter Associate / Customer Support Representative at Carssiie Essentials Inc., based in Nigeria.

Source: https://himalayas.app/@piusvictoria

```text
Customer Support Representative at Carssiie Essentials Inc.; resolved client inquiries with 95%+ satisfaction.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Associate Recruiter |
| Skills | Customer Support, Client Query Resolution, Email Support, Live Chat, Customer Satisfaction (CSAT), CRM Support, Ticketing Tools, Data Entry, Record Maintenance, Clinical Documentation, Patient Triaging, Health Education, Calendar Management, Google Workspace, Microsoft Office |

## About

```text
At Carssiie Essentials Inc., I provided customer support by email and chat, resolving inquiries with a 95%+ satisfaction rating. I handled high-volume correspondence and maintained digital logs and client records.

I also categorized inboxes and kept priority response times under 15 minutes. By educating clients and stakeholders and listening to their concerns, I helped reduce escalated complaints by 25%.

As a Community Health & Clinical Support Volunteer, I provided patient support, triage assistance, and health education during community outreach campaigns. I maintained clinical records and coordinated schedules for medical personnel.
```

## Experience

### Recruiter Associate / Customer Support Representative

Carssiie Essentials Inc.. Mar 2026 - May 2026

```text
Provided customer support via email and chat for over 150 weekly clients, resolving inquiries with a 95%+ satisfaction rating. Maintained digital logs and client records, ensuring 100% data integrity across 500+ profiles.
```

Skills: Customer-Support, Email-Support, Live-Chat, Data-Entry, Record-Maintenance, Google-Workspace, CRM, Active-Listening, Empathy

### Community Health & Clinical Support Volunteer

Community Health Outreach & Healthcare Clinics. Jan 2023 - Dec 2025

```text
Provided patient support, triage assistance, and health education to over 250 community members during outreach campaigns. Maintained clinical documentation and coordinated schedules for medical personnel.
```

Skills: Patient-Support, Triage, Health-Education, Clinical-Documentation, Data-Compliance, Scheduling, Resource-Allocation

## Education

### PAMO University of Medical Sciences

Bachelor of Nursing Science, Nursing Science. 2019 - 2024. Grade: Second Class Lower

```text
Bachelor of Nursing Science degree from PAMO University of Medical Sciences, completed in 2024.
```

### Uniport International Secondary School

West African Senior Secondary School Certificate, General Studies. 2014 - 2019

```text
West African Senior Secondary School Certificate from Uniport International Secondary School, completed in 2019.
```

## Tech stack

- Slack
- Google Workspace
- Trello
- Zoom
- Microsoft Office

To contact Pius, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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