# PIUS OHIEMA ANN

PIUS OHIEMA ANN is a remote worker on Himalayas, Customer Service Coordinator at Dymon Storage, based in Canada.

Source: https://himalayas.app/@piusohiemaann

```text
I resolve high-volume customer inquiries and keep client documentation accurate, complete, and moving through time-sensitive workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 35k+ USD |
| Job categories | Customer Support Specialist, Customer Service Coordinator, Customer Operations Specialist, Client Services Specialist |
| Skills | Customer Support, Client Services, Customer Operations, Phone Support, Email Support, Customer Inquiry Resolution, Status Updates, Follow up, Issue escalation, Client Communication, SLA Adherence, Queue Monitoring, Case Tracking, Document Reconciliation, Data Entry, Data Verification, Aura, Onbase, COMPAS, SAP, Microsoft Office, Google Workspace, Document Indexing, Records Management |

## What I'm looking for

```text
I'm looking for a customer support or customer operations role where I can resolve client issues, maintain accurate records, manage service workflows, and collaborate across teams in an SLA-driven environment.
```

## About

```text
At Dymon Storage, I provide centralized customer and clerical support for teams processing 150+ applications each month. I keep documentation accurate and workflows on schedule across time-sensitive service requests.

I manage queues of unmatched records, attach supporting documents within 24 hours, and process third-party authorization requests. I also index more than 75 documents weekly in OnBase while maintaining 99% document accuracy.

Previously at Vertex Accounting, I responded to 40+ phone and email inquiries daily and achieved a 95% first-response resolution rate. I reviewed and tracked more than 100 client files each week using AURA and Compass.

I'm focused on clear client communication, careful record handling, SLA adherence, proactive follow-up, and effective escalation when cases need additional review.
```

## Experience

### Customer Service Coordinator

Dymon Storage. Dec 2024 - May 2026

```text
Provided centralized customer and clerical support for cross-functional teams processing 150+ applications monthly, ensuring documentation accuracy and timely workflow completion. Managed daily queues, processed authorization requests, and maintained high document accuracy in OnBase.
```

Skills: Customer-Support, Document-Reconciliation, Data-Entry, Onbase, SLA-Adherence, Queue-Monitoring, Case-Tracking, Issue-escalation

### Customer Care Assistant

Vertex Accounting. Jun 2023 - Oct 2024

```text
Responded to 40+ daily phone and email inquiries, achieving a 95% first-response resolution rate. Reviewed and tracked client files, processed documentation requests, and reduced backlog by 25% through proactive follow-up.
```

Skills: Customer-Support, Phone-and-email-support, Aura, COMPAS, Data-Entry, Documentation-Tracking, Issue-escalation, Cross-Functional-Collaboration

## Education

### Seneca College

Postgraduate Diploma, Marketing Management

```text
Completed a Postgraduate Diploma in Marketing Management at Seneca College in 2023.
```

### Humber College

Postgraduate Diploma, Advertising & Media Management

```text
Completed a Postgraduate Diploma in Advertising & Media Management at Humber College in 2022.
```

### Babcock University

Bachelor of Arts, Mass Communication

```text
Earned a Bachelor of Arts in Mass Communication from Babcock University in 2020.
```

## Tech stack

- Google Workspace
- SAP

To contact PIUS, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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