# Philopatir Rezk

Philopatir Rezk is a remote worker on Himalayas, Customer Service Agent at Sutherland Global Services, based in Egypt.

Source: https://himalayas.app/@philopatirrezk

```text
Customer Service Agent at Sutherland Global Services, handling 400+ weekly interactions and maintaining 90% customer satisfaction.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service Trainer, Volunteer Program Manager |
| Skills | Customer Service, Customer Experience, Customer issue resolution, Escalation Management, Customer Satisfaction, Training, Onboarding, Coaching, Training Materials Development, Program Management, Volunteer Management, Recruitment, Scheduling, Resource Tracking, inventory tracking |

## About

```text
At Sutherland Global Services, I handle more than 400 customer interactions a week by phone and chat, maintain 90% customer satisfaction, and resolve complex issues and escalations. I was promoted from Customer Service Agent to Customer Service Trainer, where I trained new hires and created training materials.

At Saint-Marc College, I led and coordinated a team of 100+ volunteers, running weekly programs for 90+ participants. I recruited, onboarded, and trained volunteers, and planned activities and processes to support volunteer engagement.
```

## Experience

### Customer Service Agent (current)

Sutherland Global Services. Oct 2025 - Present

```text
Handled 400+ customer interactions per week by phone and chat. Maintained 90% customer satisfaction and met or exceeded quality targets, resolving complex issues and escalations.
```

Skills: Customer-Service, Issue-Resolution, De-escalation, Communication-Skills, Quality-Assurance

### Customer Service Trainer

Sutherland Global Services. Mar 2026 - Nov 2026

```text
Promoted from Customer Service Agent after strong performance. Trained 60+ new hires through onboarding and ongoing coaching, and built training materials and ran sessions on products and processes.
```

Skills: Training, Coaching, Onboarding, Training-Materials, Quality-Improvement, Customer-Satisfaction

### Volunteer Program Manager

Saint-Marc College. Sep 2021 - Feb 2026

```text
Led and coordinated a team of 100+ volunteers, running weekly programs for 90+ participants. Recruited, onboarded, and trained new volunteers, and managed materials and stock to ensure uninterrupted programs.
```

Skills: Program-Management, Team-Coordination, Onboarding, Training, Inventory-Management, Team-Building

### Customer Service Agent

Concentrix. Aug 2024 - Apr 2025

```text
Handled 1,000+ customer interactions per month by phone. Maintained 90% customer satisfaction and met or exceeded quality targets, resolving complex issues and escalations.
```

Skills: Customer-Service, Issue-Resolution, De-escalation, Communication-Skills, Quality-Assurance

## Education

### E.G.O.T.H. High Institute

High Institute, Hospitality and Tourism

```text
Studied Hospitality and Tourism at E.G.O.T.H. High Institute, completing in 2023.
```

### Saint-Marc College

High School Diploma, General Studies

```text
Completed high school education at Saint-Marc College in 2023.
```

## Tech stack

- Microsoft Excel
- Canva
- Microsoft Word

To contact Philopatir, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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