# phanivishwanath cherukupalli

phanivishwanath cherukupalli is a remote worker on Himalayas, Independent Product Consultant at Independent, based in India.

Source: https://himalayas.app/@phanivishwanathcheru

```text
Senior Product Manager at ACKO who improved AI support resolution from 20% to 64% for 40M policyholders.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 4996k+ INR |
| Job categories | Product Manager |
| Skills | Product Management, AI Product Management, Decision System, LLM Backed Products, RAG, Multi agent orchestration, AI Evaluation, Tier 2 escalation, Human Handoff Logic, Smart Order Routing, Trade Execution, Entitlements, Pricing, Performance Fees (High Water Marks), IAM |
| LinkedIn | https://linkedin.com/in/phanivis |

## About

```text
At ACKO Insurance, I designed an AI support-resolution system for 40M policyholders, using risk-tiered intent handling and human-first escalation. Resolution rose from 20% to 64%, while escalation fell from 80% to 11%.

I ran the 10-person cross-functional team behind the support system and set a deterministic-first build order, with Gemini primary and GPT fallback. Model-agnostic output standardisation cut inference cost by about 10×.

At FalconX, I led the build of a smart order router for institutional crypto trading. It routed about $2B per month within six months of launch and generated $2M+ ARR through a shared-savings performance-fee model.

At Flipkart, I improved sign-up-to-login conversion by 35% for a 100M+ user base. Earlier at ICICI Bank, I productised a mobile AI fraud-prevention system that prevented ₹500+ Crore in fraudulent transactions.
```

## Experience

### Independent Product Consultant (current)

Independent. Jul 2026 - Present

```text
Fractional product leadership for early-stage AI-native and SaaS platforms, including product audits and retention diagnosis for clients such as Zelosify and bidx.ai.
```

Skills: Product-Management, Product-Audits, GTM-Strategy, Retention-Analysis, PostHog, Competitive-Analysis, Roadmapping

### Senior Product Manager, Platform & Growth

ACKO Insurance. Dec 2024 - Jun 2026

```text
Owned platform and growth charter across acquisition funnel and customer data platform; led AI support-resolution system and multi-agent next-best-action engine, improving resolution rates and reducing costs.
```

Skills: AI, LLM, RAG, Multi-agent-orchestration, CDP, WebEngage, XGBoost, Product-Management, Growth, A-B-Testing, SQL, BigQuery, Mixpanel, Amplitude, Looker, Segment, Pinecone, Lang-Chain, Vertex-AI, Gemini, GPT, Jira, Figma

### Senior Product Manager, Execution Platform, Pricing & GenAI

[FalconX](https://himalayas.app/companies/falconx). Feb 2023 - Sep 2024

```text
Led execution routing, pricing, and GenAI monetisation for an institutional crypto-trading platform; built smart order router and subscription packaging, generating significant ARR.
```

Skills: Product-Management, Smart-Order-Routing, Pricing, Packaging, GenAI, RAG, Pinecone, Financial-Services, Cryptocurrency, Subscriptions, Monetization

### Senior Product Manager, Growth & Onboarding

Flipkart. Dec 2021 - Jan 2023

```text
Owned onboarding conversion and Identity & Access Management for a 100M+ user base; diagnosed and fixed drop-off issues, improving sign-up-to-login conversion and login success.
```

Skills: Product-Management, Growth, Onboarding, IAM, Conversion-Rate-Optimization, A-B-Testing, SQL, BigQuery, Mixpanel, Amplitude, Looker, Segment, WebEngage

### Chief Manager (Senior Product Manager)

ICICI Bank. May 2013 - Dec 2021

```text
Progressed through product management roles, leading a 5-PM pod and owning the roadmap for iMobile retail banking platform; launched AI fraud prevention and document processing systems.
```

Skills: Product-Management, AI, Fraud-Prevention, Document-Processing, RICE-Prioritization, Mobile-Banking, Financial-Services, Leadership

## Education

### IIM Mumbai

PGDIE (MBA equivalent), Industrial Engineering

```text
Post Graduate Diploma in Industrial Engineering (PGDIE), an MBA equivalent, from IIM Mumbai (formerly NITIE).
```

### Osmania University

Bachelor of Engineering, Computer Science

```text
Bachelor of Engineering in Computer Science from Osmania University.
```

## Tech stack

- Segment
- Looker
- WebEngage
- Mixpanel
- Figma
- Jira
- Amplitude
- Gemini
- SQL
- XGBoost
- PostHog
- LangChain
- Pinecone
- Retrieval-Augmented Generation (RAG)

To contact phanivishwanath, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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