# Pearl Michelle Empestan

Pearl Michelle Empestan is a remote worker on Himalayas, Customer Service, Fraud Analyst, Collections at Sutherland, based in Philippines.

Source: https://himalayas.app/@pearlmichelleempesta

```text
Customer service and fraud professional at SUTHERLAND who investigated fraud claims and supported Concora financial account customers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 375k+ PHP |
| Job categories | Customer Service, Fraud Analyst, Collections Specialist, Sales |
| Skills | Customer Service, Fraud Investigation, Collections, Payment Processing, Financial account management, Account inquiries, Fraud Claims, Case Documentation, Dispute Resolution, Sales, Order Processing, Product Posting, Delivery Coordination, Salesforce, Five9 |
| LinkedIn | https://linkedin.com/in/pearl-michelle-empestan-5a9438149 |

## About

```text
At SUTHERLAND, I assisted Concora financial account customers with payments, account inquiries, and online access. I also investigated fraud and identity theft claims using Salesforce and documented cases.

Previously, at Elegant Crown Tailoring Dubai, I posted products online, assisted customers with purchases, and processed orders. I also coordinated deliveries and provided customer service.
```

## Experience

### Customer Service, Fraud Analyst, Collections

Sutherland. Dec 2017 - Jul 2026

```text
Assisted customers with payments, account inquiries, and online account access. Investigated and resolved fraud and identity theft claims using Salesforce, processed fraud reports, and maintained case documentation.
```

Skills: Salesforce, Fraud-Investigation, Collections, Customer-Service, Payment-Processing, Account-inquiries, Case-Documentation, Dispute-Resolution

### Sales Representative

Elegant Crown Tailoring Dubai. Aug 2011 - Jul 2017

```text
Posted products online and responded to customer inquiries. Assisted customers with purchases, processed orders, and coordinated product deliveries.
```

Skills: Sales, Customer-Service, Order-Processing, Listings

## Education

### Central Philippine University

Undergraduate, Hotel Restaurant Management

```text
Completed first year undergraduate studies in Hotel Restaurant Management.
```

## Tech stack

- Salesforce
- Google Docs
- Google Drive
- Slack
- Microsoft Teams
- HubSpot
- Google Workspace
- Google Sheets
- Zoom
- Google Meet
- Canva
- CapCut
- ChatGPT
- Google Slides
- Microsoft 365

To contact Pearl Michelle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [jhoanna Velasco](https://himalayas.app/@Jhoanna): Escalation Representative, Wells Fargo
- [LAZELLE GABUTIN](https://himalayas.app/@lazellegabutin): Fraud Analyst, Concentrix
- [JEROME BERNARDO](https://himalayas.app/@jeromebernardo): Contact Customer Care Specialist, MicroSourcing International Ltd
- [Mira Blacer](https://himalayas.app/@mirablacer): Fraud Analyst and Dispute Management, Majorel / Teleperformance
- [mj labora](https://himalayas.app/@mjlabora): Fraud Analyst, Concentrix
- [Richard Gutierrez](https://himalayas.app/@richardgutierrez): Student Intern, The VA Bar
- [Yoshi Monzor](https://himalayas.app/@yoshimonzor): Senior Operations Representative – Fraud, Capital One
- [Cha Borabien](https://himalayas.app/@chaborabien): Process Associate (Fraud Operations), Genpact LLC
- [Allen Ballaran](https://himalayas.app/@allenballaran): Remote Customer Support & Operations, Self Employed
- [Joseph Jayson Calderon](https://himalayas.app/@josephjaysoncalderon): Customer Service / Fraud Universal Specialist, Synchrony Financial Philippines