# Pavan Korekar

Pavan Korekar is a remote worker on Himalayas, Global Service Manager – MSO at Zoom Communications, based in India.

Source: https://himalayas.app/@pavankorekar

```text
Cisco Collaboration Engineer at Zoom Communications, helping reduce Zoom Contact Center escalations by 15%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 148k+ USD |
| Job categories | Cisco Collaboration Engineer, Voip Engineer, Unified Communications Engineer, Cloud Engineer |
| Skills | Cisco Unified Communications, SIP, VoIP, Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), Cisco Unity Connection, Cisco CUBE SIP Routers, SBC Configuration, Zoom Contact Center, Zoom Phone, Call Flow Analysis, SIP Trunking, Call Routing, L2 L3 Technical Support, Contact Center Integration |

## What I'm looking for

```text
I’m available for freelance projects involving SIP/VoIP troubleshooting, Cisco UC, SBC configuration, Zoom Contact Center, Zoom Phone, AWS/Linux environments, call routing, integrations, migrations, and L2/L3 technical support.
```

## About

```text
At Zoom Communications, I manage service delivery for Zoom Contact Center customers across APAC and EMEA and serve as a senior escalation point for complex issues. I contributed to a 15% reduction in escalation volume within the first quarter through proactive service management and improved response coordination.

At Cisco Systems – Professional Services, I delivered L2/L3 support for enterprise Cisco Collaboration environments, analyzed SIP and call-flow traces, and configured Cisco CUBE and SBC integrations. I also led UC upgrades and installations and produced HLD/LLD and implementation documentation.

Earlier, I supported enterprise voice and cloud communications at Cognizant Technology Solutions, Cisco Systems (CMS), Mitel Communications Pvt. Ltd., and Octel Networks Pvt. Ltd. I’m available for freelance projects involving SIP/VoIP troubleshooting, Cisco UC, SBC configuration, Zoom Contact Center and Zoom Phone, and AWS/Linux environments.
```

## Experience

### Global Service Manager – MSO (current)

[Zoom Communications](https://himalayas.app/companies/zoom-communications-inc). Dec 2024 - Present

```text
Manage end-to-end service delivery for Zoom Contact Center customers across APAC and EMEA, serving as a senior escalation point. Contributed to a 15% reduction in escalation volume within the first quarter through proactive service management.
```

Skills: Zoom-Contact-Center, Zoom-Phone, Linux, AWS, Escalation-Management, Service-Delivery, Customer-Support, Incident-Management, Change-Management

### Consulting Engineer / Lead Delivery Head

[Cisco Systems](https://himalayas.app/companies/cisco). Sep 2022 - Nov 2024

```text
Delivered L2/L3 technical support and professional services for Cisco Collaboration environments including CUCM, Unity, IM & Presence, UCCX, PRI migrations, and Expressway C/E. Led UC upgrades and installations using ESXi virtualization and produced HLD/LLD documentation.
```

Skills: CUCM, Unity, Testing, Unified-Contact-Center-Express-(UCCX), Expressway, SIP, SBCs, Cube, Wireshark, Translator-X, VMware-ESXi, HLD-LLD, Project-Management

### Infrastructure Specialist

[Cognizant Technology Solutions](https://himalayas.app/companies/cognizant). May 2021 - Aug 2022

```text
Provided L2 voice support and enterprise communication provisioning, coordinating escalations with Cisco TAC and service providers. Configured CUCM Express, Unity Express, dial peers, partitions, CSS, route groups, and other call routing elements.
```

Skills: CUCM, Cisco-Unity-Express, SCCP, SIP, T1-PRI, FXO, Dialing-Plans, RTMT, Translator-X, Wireshark, Troubleshooting

### Consulting Engineer

[Cisco Systems](https://himalayas.app/companies/cisco). Oct 2018 - May 2021

```text
Provided technical support for CUCM, CME, CUE, SCCP/SIP endpoints, MGCP/H.323 gateways, and PSTN interfaces including SIP, PRI, and FXO. Optimized dial plans, partitions, CSS, and gateway configurations.
```

Skills: CUCM, CME, CUE, SCCP, SIP, MGCP, H.323, PSTN, T1-PRI, FXO, Wireshark, RTMT, Translator-X

### Tier-2 Cloud Engineer

Mitel Communications Pvt. Ltd.. May 2017 - Oct 2018

```text
Troubleshot Mitel cloud products including MCD, MICC, Call Analytics, and MiCollab, resolving complex SIP call issues. Provided technical support for US-based cloud customers and managed incidents through Remedy.
```

Skills: Mitel, MCD, MICC, MiCollab, SIP, Troubleshooting, Remedy, Cloud-Computing

### Tier-2 Cloud Engineer

Octel Networks Pvt. Ltd.. Aug 2012 - May 2017

```text
Led installation, configuration, and migration from third-party systems to Cisco IPT on UCS, managing endpoint registration, gateways, call routing, and media resources. Integrated CUCM with Unity, UCCX, CUP, LDAP, and third-party PBXs.
```

Skills: Cisco-IP-Telephony, CUCM, Unity, Unified-Contact-Center-Express-(UCCX), CUP, LDAP, SIP, H.323, Cisco-UCS, Call-Routing, Troubleshooting

## Education

### Shivaji University

Bachelor of Engineering, Electronics and Telecommunication

```text
Bachelor of Engineering in Electronics and Telecommunication from Shivaji University.
```

## Tech stack

- Microsoft Azure
- Wireshark
- Linux
- Ansible
- Cisco Unity Connection
- ServiceNow
- AWS

To contact Pavan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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