# Paul Rodriguez

Paul Rodriguez is a remote worker on Himalayas, Eligibility Supervisor II at Health & Human Services Commission, based in United States.

Source: https://himalayas.app/@paulrodriguez1

```text
Eligibility Supervisor II at Texas Health and Human Services Commission, raising online utilization to 85%.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Eligibility Operations Manager |
| Skills | Eligibility Operations, Medicaid, SNAP, TANF, CHIP, MEPD, Regulatory Compliance, Workforce Development, Performance Management, Strategic Planning, Policy Implementation, Process Improvement, Succession Planning, Eligibility Determination, Case Management |

## About

```text
At the Health & Human Services Commission, I lead 11 Eligibility Advisors supporting Medicaid, SNAP, TANF, and MEPD case actions. I increased online utilization from 40% to 85% through coaching, accountability, and performance management.

Previously, I supervised 15 advisors and reduced pending workloads by 11.5% while maintaining zero compliance exceptions. I’ve also developed advisors who earned promotions and supported policy implementation through statewide workgroups.
```

## Experience

### Eligibility Supervisor II (current)

Health & Human Services Commission. Jan 2026 - Present

```text
Lead a team of 11 Eligibility Advisors supporting approximately 62,000 annual case actions across Medicaid, SNAP, TANF, and MEPD programs. Increased Online Utilization from 40% to 85% and maintained a 95.24% employee retention rate.
```

Skills: Leadership, Performance-Management, Workforce-Development, Coaching, Medicaid, SNAP, TANF, MEPD, Online-Utilization, Policy-Implementation

### Eligibility Supervisor I

Health & Human Services Commission. Jan 2024 - Jan 2026

```text
Supervised and developed 15 Eligibility Advisors responsible for approximately 450,000 annual case actions across Medicaid, SNAP, TANF, and MEPD programs. Increased Online Utilization from 60% to 85% and reduced pending workload rates by 11.5%.
```

Skills: Supervision, Coaching, Performance-Management, Medicaid, SNAP, TANF, MEPD, Online-Utilization, Succession-Planning

### Texas Works Advisor II

Health & Human Services Commission. Oct 2023 - Jan 2024

```text
Served as team lead and mentor for new staff, providing training, coaching, and operational guidance. Resolved complex eligibility cases, client complaints, fraud referrals, and benefit issuance concerns.
```

Skills: Training, Coaching, Eligibility, Case-Management, Fraud-Referral, Issuance

### Texas Works Advisor III

Health & Human Services Commission. Oct 2021 - Jun 2022

```text
Managed complex eligibility determinations involving SNAP, TANF, Medicaid, CHIP, and MEPD programs while resolving escalated client concerns and ensuring regulatory compliance.
```

Skills: Eligibility-Determination, SNAP, TANF, Medicaid, CHIP, MEPD, Regulatory-Compliance

### Texas Works Advisor I

Health & Human Services Commission. Nov 2017 - Oct 2018

```text
Processed eligibility changes for SNAP, Medicaid, and TANF programs while developing expertise in TIERS, eligibility determination, and case management.
```

Skills: Tiering, Eligibility-Determination, Case-Management, SNAP, Medicaid, TANF

### Data Completion Supervisor

[Xerox](https://himalayas.app/companies/xerox). Aug 2014 - May 2015

```text
Supervised mailroom and clerical operations while ensuring quality and productivity standards. Cross-trained employees and implemented process improvements to increase operational efficiency.
```

Skills: Supervision, Mailroom-Operations, Quality-Assurance, Process-Improvement, Cross-Training

## Education

### Texas State University

Bachelor of Science, Exercise and Sports Science

```text
Bachelor of Science in Exercise and Sports Science from Texas State University.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Paul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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