# Paul Leo

Paul Leo is a remote worker on Himalayas, Customer Support Specialist at Unknown, based in Canada.

Source: https://himalayas.app/@paulleo

```text
I resolve customer issues and streamline executive operations across digital teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Virtual Assistant, Content Operations Specialist |
| Skills | Customer Support, Ticket Resolution, Live Chat, Email Support, Phone Support, Conflict Resolution, SLA Management, Calendar Management, Inbox Management, Travel Booking, Data Entry, Invoice Tracking, Content Updates, Social Media Scheduling, Digital Filing, Graphic Design, Zendesk, Freshdesk, Intercom, Shopify, Salesforce, WordPress, Google Workspace, Slack, Trello, Asana, Notion, CRM, CMS, Executive Administration, Content Operations |

## What I'm looking for

```text
I'm looking for a customer support, virtual assistance, or content operations role where I can improve workflows, resolve customer needs, manage administrative priorities, and support a collaborative remote team.
```

## About

```text
I've supported high-volume customer communications across email, live chat, phone, and social media DMs, handling more than 80 inquiries daily through Zendesk and Salesforce.

I maintained a 98% CSAT rating by resolving issues efficiently and professionally, while standardizing response templates to reduce team resolution times by 20%.

As a virtual assistant and content operations specialist, I manage executive calendars and inboxes, reducing scheduling conflicts by 30%. I also coordinate travel, expense reporting, invoice tracking, database entry, and remote-team administration.

I update digital web content with accuracy and brand adherence, and use Trello, Asana, Notion, and Slack to keep daily operations organized. My B.A. in Communication and Mass Communication supports my clear, customer-focused approach.
```

## Experience

### Customer Support Specialist

Unknown

```text
Handled 80+ daily customer inquiries across email, live chat, phone, and social media DMs via Zendesk and Salesforce. Achieved a 98% CSAT rating and standardized response templates, reducing resolution times by 20%.
```

Skills: Zendesk, Salesforce, Customer-Support, Live-Chat, Email-Support, Phone-Support, Conflict-Resolution, SLA-Management

### Virtual Assistant & Content Operations Specialist

Unknown

```text
Managed executive calendars and email inbox prioritization, cutting scheduling conflicts by 30%. Coordinated travel logistics, expense reporting, and digital content updates across remote teams.
```

Skills: Trello, Asana, Notion, Slack, CMS, Data-Entry, Invoice-Tracking, Travel-Booking

## Education

### Stellenbosch University

Bachelor of Arts, Communication and Mass Communication

```text
Bachelor of Arts in Communication and Mass Communication from Stellenbosch University, completed in 2022.
```

## Tech stack

- Salesforce
- Shopify
- Intercom
- Slack
- Zendesk
- Google Workspace
- Trello
- Asana
- Notion
- WordPress
- FreshDesk

To contact Paul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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