# Paola Barron

Paola Barron is a remote worker on Himalayas, Analista de Calidad Documental y Verificación de Evidencia at The Mendoza Law Firm, based in Mexico.

Source: https://himalayas.app/@paolabarron

```text
Document Quality Analyst at The Mendoza Law Firm, reviewing client records and verifying evidence to keep cases moving.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 147k+ MXN |
| Job categories | Document Quality Analyst, Customer Service, Customer Support Specialist |
| Skills | Document Review, Document Validation, Evidence Verification, Customer Service, Customer Support, Case Follow Up, Incident resolution, Operational Support, Quality Assurance, Lean Six Sigma, Continuous Improvement, Process Improvement, PM Fundamentals, Data Analysis, Microsoft Office |

## About

```text
At The Mendoza Law Firm, I reviewed and validated client documents and case files against information provided during interviews. I followed up on missing documents and flagged inconsistencies to help cases move forward.

At DoTERRA de México, I handled customer requests and incidents, prioritizing cases by urgency and resolving them within established response times. I also shared recurring issues with supervisors and helped update operating guides.

Earlier, at Atento Servicios, I served as a first point of contact for customer service campaigns and followed processes aligned with quality standards. My experience also includes operational support and document review for legal services.
```

## Experience

### Analista de Calidad Documental y Verificación de Evidencia

The Mendoza Law Firm. Jan 2024 - Jan 2026

```text
Reviewed and validated client documents and files, ensuring information matched interview data. Followed up on pending documentation and detected inconsistencies to support case progress.
```

Skills: Document-Review, Data-Validation, Attention-To-Detail, Communication-Skills, Coordination

### Representante de Servicio al Cliente

DoTERRA de México. Jan 2021 - Jan 2024

```text
Provided customer service by registering, routing, and following up on requests and incidents, prioritizing cases by urgency. Resolved requirements within response times and identified recurring issues to improve service.
```

Skills: Customer-Service, Issue-Resolution, CRM, Communication-Skills, Prioritization

### Agente de Servicio al Cliente

Atento Servicios. Jan 2019 - Jan 2021

```text
Served as first point of contact for customer service in assigned campaigns. Worked with multiple programs to obtain requested attention and followed quality processes.
```

Skills: Customer-Service, Communication-Skills, Quality-Assurance

## Education

### Lean Six Sigma

Certification, Process Improvement

```text
Certification in Lean Six Sigma White and Yellow Belt, focused on continuous improvement and process efficiency.
```

## Tech stack

- Microsoft Office

To contact Paola, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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