# Paola Andrea Daza Aragon

Paola Andrea Daza Aragon is a remote worker on Himalayas, Client Success Manager at Affinity Marketplace, based in Colombia.

Source: https://himalayas.app/@paolaandreadazaarago

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Client Success Manager focused on SaaS adoption, retention, and executive-aligned growth.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Colombia |
| Authorized to work in | Colombia |
| Job categories | Client Success Manager, Customer Success Manager, Sales Development Representative, Outreach Specialist, Sustainability Manager, Research Associate, Program Manager, Senior Client Success Manager, Client Success Director |
| Skills | Client Success Management, Account Relationship Management, SaaS Implementation, Customer Retention, Stakeholder Management, Project Coordination, Onboarding, Platform Stability Alignment, Multi channel Marketing, CRM Management, Close CRM, HubSpot, Google Sheets, Data Studio, KPI Tracking, Executive Reporting, Revenue Growth, Upselling, Sales Funnels, Marketing Automation, Remote Collaboration, Slack, Cold Calling, Social Selling, Lead Generation, Pipeline Management, Intercom, LinkedIn Sales Navigator, ISO 9001, Stakeholder Engagement, Community Development, Digital Marketing, Gordon, Omni |
| LinkedIn | https://www.linkedin.com/in/paoladazaragon |

## What I'm looking for

```text
I’m looking for a remote-friendly SaaS role where I can own customer relationships, drive adoption and retention, and partner with developers and executives to deliver measurable business outcomes.
```

## About

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I’m a bilingual client relationship professional who owns complex accounts and builds trust with executive stakeholders across SaaS, corporate, and government program-based environments. As a Client Success Manager, I coordinate with developers, executives, and internal teams to align product adoption and platform stability with clients’ business objectives.

I track platform performance, adoption, and client revenue using DataStudio, Google Sheets, and CRM pipelines to inform executive reporting and surface account growth opportunities. I work independently in fully remote settings while collaborating cross-functionally to translate complex systems into trusted, adopted outcomes.

Before SaaS, I led interdisciplinary program work and stakeholder engagement for years in Colombia and the U.S., including securing major funding, coordinating international teams, and improving community engagement through ISO 9001-aligned protocols. I’ve also supported revenue generation through multi-channel outreach pipelines, KPI dashboards, and disciplined outbound execution.
```

## Experience

### Client Success Manager

Affinity Marketplace. Mar 2025 - Jul 2026

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Owned the principal B2B SaaS client relationship through onboarding and adoption of a customized platform, serving as the main point of contact. Tracked platform performance and adoption using DataStudio for executive reporting and coordinated with developers and client stakeholders to align releases with business objectives.
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Skills: Client-Success-Management, B2B-SaaS, Account-Management, Onboarding, Stakeholder-Management, Platform-Implementation, Data-Studio, Google-Sheets, KPI-Tracking, Executive-Reporting, Remote-Collaboration

### Sales Development Representative

Raising Capital. Apr 2024 - Mar 2025

```text
Built KPI dashboards in Google Sheets to monitor performance and adjust outreach strategy while running an independent multi-channel outbound pipeline. Sourced qualified sales appointments and used Close CRM and social/prospecting channels to convert leads, meeting monthly targets.
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Skills: Google-Sheets, KPIs, Outbound-Prospecting, Cold-Calling, Social-Selling, Lead-Qualification, Close-CRM, Facebook, Instagram, LinkedIn

### Outreach Specialist and Remote Setter

Made Omni, LLC. Jan 2023 - Mar 2024

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Generated and qualified new business leads for U.S. and Latin America-based sales executives, contributing to low-ticket revenue and supporting a high-ticket coaching pipeline. Sustained high-volume outreach and follow-up campaigns across Facebook and Intercom to drive qualified meetings.
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Skills: Lead-Generation, Lead-Qualification, Outreach, Follow-up, Facebook, Intercom

### Head of Sustainability

Riopaila Castilla S.A.. Dec 2021 - May 2022

```text
Led a team of sustainability specialists and oversaw delivery of the company’s sustainability strategy, including community-development programming. Managed stakeholder relationships across zones of influence and aligned execution with corporate sustainability strategy and human-rights due diligence policy.
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Skills: Sustainability-Strategy, Team-Leadership, Budget-Management, Community-Development, Stakeholder-Management

### Research Associate

Bioversity International - CIAT. May 2020 - Nov 2021

```text
Advised policymakers and practitioners on climate-related agricultural policy by translating research and data into a practical toolbox adopted by other researchers. Coordinated with stakeholders across Central America and designed and delivered a digital marketing workshop for community-based organizations.
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Skills: Research-translation, Policy-Advisory, Digital-Marketing-Workshop-Delivery

## Education

### American University, School of International Service

Master's Degree in International Development, International Development

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Earned a Master's Degree in International Development from American University's School of International Service in Washington, D.C.
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### Universidad ICESI

Diploma in Digital Marketing, Digital Marketing

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Completed a Diploma in Digital Marketing at Universidad ICESI in Cali.
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### Universidad Externado de Colombia

Professional Degree in Government and International Relations, Government and International Relations

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Earned a Professional Degree in Government and International Relations from Universidad Externado de Colombia in Bogotá.
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## Tech stack

- HubSpot
- Google Sheets
- Gordon
- Omni

To contact Paola Andrea, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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