# Pam Ahuja Pam Ahuja is a remote worker on Himalayas, Implementation Specialist at Oculis Services, based in Canada. Source: https://himalayas.app/@pamahuja ```text Implementation Specialist at Oculis Services delivering AI-powered software implementations from discovery through go-live. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Canada | | Authorized to work in | Canada | | Salary expectations | 53k+ USD | | Job categories | Payroll Specialist, Customer Success Manager, HR Coordinator, HR Manager, Payroll Administrator | | Skills | Software Implementation, Client Onboarding, UAT, Data Migration, Payroll Processing, Payroll Compliance, Payroll Audits, Payroll Reconciliation, Benefits Administration, Records Of Employment (ROE), Canadian Labor Laws, Customer Success, Customer Training, HR Operations, Full cycle Recruitment | ## About ```text At Oculis Services, I lead end-to-end implementations of AI-powered learning and enterprise software, from scoping and configuration through data migration and go-live. I map client workflows, coordinate client and internal teams, and guide UAT, sign-off and post-launch handover. Before moving into implementation, I owned onboarding and adoption for Oculis clients, delivering platform training and using usage data to identify where targeted support could help. I also ran client check-ins and quarterly business reviews, and shared feedback with the product team. At ADP Canada and HUMI, I handled payroll processing, audits, reconciliations and client training. Earlier, I managed payroll and HR work across several organizations; I also set up the HR function at Hashtag17 and brought recruitment in-house at MacMillan Insulations Pvt. Ltd, cutting annual recruitment cost by almost 75%. ``` ## Experience ### Implementation Specialist Oculis Services. Oct 2024 - Nov 2026 ```text Led end-to-end implementation of AI-powered learning and enterprise software, from scoping and configuration through data migration and go-live. Conducted discovery sessions, built timelines, coordinated teams, and managed UAT and post-go-live hypercare. ``` Skills: AI, Enterprise-Software, Implementation, Configuration, Data-Migration, UAT, Project-Coordination, Customer-Success ### Customer Success Manager Oculis Services. Apr 2024 - Sep 2024 ```text Owned onboarding and adoption for a portfolio of clients using AI-powered software. Delivered training, built adoption plans, monitored usage data, and ran check-ins and quarterly business reviews. ``` Skills: Customer-Success, Onboarding, Training, Adoption, Usage-Analytics, Customer-Relationship-Management ### Payroll Specialist ADP Canada. Jul 2023 - Mar 2024 ```text Managed full-cycle payroll processing, client service, and legislative compliance for multi-provincial corporate clients. Performed audits, adjustments, benefits calculations, terminations, ROEs, year-end balancing, and trained clients on the ADP system. ``` Skills: Payroll-Processing, ADP, Compliance, Benefits-Administration, ROEs, Year-End-Reconciliation, Customer-Training, Escalation-Management ### Implementation Specialist HUMI. Mar 2023 - Aug 2023 ```text Ran complete payroll and audit for a diverse client portfolio, including balancing, reconciliation, and off-cycle tasks. Trained and validated clients before their first live payroll run, managed benefits, and handled client tickets via Zendesk. ``` Skills: Payroll, Audit, Reconciliations, Benefits-Administration, ROEs, Zendesk, Customer-Training ### HR & Payroll Coordinator [Dairy Queen Grill & Chill](https://himalayas.app/companies/dairy-queen). Mar 2019 - Mar 2023 ```text Managed payroll and bank reconciliation for 4 locations, including timesheets, statutory holiday pay, and deductions. Set up new hires in ADP, completed ROEs and T4s, managed benefits and WCB claims, and scheduled staff. ``` Skills: Payroll, Bank-Reconciliation, ADP, ROEs, Benefits-Administration, WCB, Scheduling, HR-Policy ### HR Coordinator / HR Generalist Nova Hotels. Jun 2019 - Feb 2020 ```text Handled full-cycle recruitment, payroll, ROEs, and the Manulife benefit program. Managed the hotel's OH&S program as a certified core auditor, coached managers, and handled employee grievances. ``` Skills: Recruitment, Payroll, ROEs, Benefits-Administration, Occupational-Health-and-Safety, Compliance, Performance-Management, Employee-Relations ### Payroll Administrator Bell Connections (FLTC). Jan 2018 - Jun 2019 ```text Calculated pay, overtime, bonuses, commissions, taxes, and deductions; processed payments by cheque and direct deposit. Resolved payroll discrepancies, prepared management reports, T4s, and ROEs. ``` Skills: Payroll, Tax-Calculation, Direct-Deposit, ROEs, Reporting ### HR Manager Hashtag17. May 2017 - Sep 2017 ```text Set up the HR function including core processes, SOPs, KPIs, employee handbook, and HR policies. Managed payroll, statutory compliance, end-to-end employee life cycle, recruitment, grievance handling, and implemented a 360-degree performance system. ``` Skills: HR-Management, Process-Setup, SOPs, KPIs, Payroll, Compliance, Recruitment, Performance-Management, Employee-Relations ### Senior HR Executive MacMillan Insulations Pvt. Ltd. Oct 2015 - Dec 2016 ```text Brought recruitment in-house, cutting annual recruitment cost by almost 75%. Supported payroll, processed pay slips, introduced a roster-based attendance system, and implemented a two-way performance appraisal process. ``` Skills: Recruitment, Payroll, Attendance-Management, Performance-Evaluation, Cost-Reduction ### Human Resources Assistant & Database Administrator Alberta Diabetes Foundation – University of Alberta. Jan 2014 - Aug 2015 ```text Served as first point of contact for HR queries, scheduled interviews, and maintained HR records. Managed donor data in Raiser's Edge, processed gifts and tax receipts, and prepared bank deposits and reconciliations. ``` Skills: HR-Administration, Interview-Scheduling, Database-Management, Raiser's-Edge, Donor-Management, Bank-Reconciliation ## Education ### The American Payroll Association U.S. Payroll Primer for Canadians, Payroll ```text Completed the U.S. Payroll Primer for Canadians certification in 2021. ``` ### Canadian Payroll Association PCP (Payroll Compliance Practitioner) Certification, Payroll ```text Earned the Payroll Compliance Practitioner (PCP) certification in 2020. ``` ### Alberta Hotel & Lodging Association Certified Health & Safety COR Auditor, Health and Safety ```text Certified as a Health & Safety COR Auditor in 2019. ``` ### Lithan Genovate Certified SAP HCM EPH6, SAP HCM ```text Completed the Certified SAP HCM EPH6 program in 2016. ``` ### University of Bristol PGD in Accounting, Finance and Management, Accounting, Finance and Management. 2009 - 2010 ```text Completed a Postgraduate Diploma in Accounting, Finance and Management from 2009 to 2010. ``` ### J. Percy Page C.H.S. High School Diploma, General Studies. 2002 - 2006 ```text Earned a High School Diploma from 2002 to 2006. ``` ## Tech stack - Zendesk - ADP To contact Pam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Marsida Sugari](https://himalayas.app/@marsidasugari): Payroll and Benefits Manager, Achev - [Riju Dangol](https://himalayas.app/@rijudangol): Senior Payroll Specialist, AppDirect - [Valeriia Kyrisheva](https://himalayas.app/@valeriiakyrisheva): Payroll Administrator & Administrative Coordinator, McKesson Canada - [Elise Thibodeau](https://himalayas.app/@elisethibodeau): People & Performance Specialist, Worldline - [Kimberly Hull](https://himalayas.app/@kimberlyhull): Payroll Specialist, DesNedhe Group - [Olo Iruobe](https://himalayas.app/@oloiruobe): Human Resources Generalist, Evans Hunt / ModOp Canada - [Sunmeet Ambarkar](https://himalayas.app/@sunmeetambarkar): Senior Business Systems Analyst, Manulife - [Daguo Dong](https://himalayas.app/@daguodong): Payroll & Benefit Coordinator, SNDL - [Aliza Brohi](https://himalayas.app/@alizabrohi): Package Specialist, IBM Canada - [sonal singh](https://himalayas.app/@sonalsingh9): Client Success Manager, Manusonic Inc.