# Pablo Soto A Pablo Soto A is a remote worker on Himalayas, Assistant Tour Director & Logistics Coordinator at Legatos Mundi, based in Costa Rica. Source: https://himalayas.app/@pablosotoa ```text Bilingual patient services and support professional across US healthcare, insurance, and software; verifies coverage and interprets EN–ES. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Costa Rica | | Authorized to work in | Costa Rica | | Salary expectations | 60k+ USD | | Job categories | Customer Experience Specialist, Patient Services Representative, Insurance Verification Specialist, Medical Interpreter, Operations Coordinator | | Skills | Customer Support, Patient Services, Insurance Eligibility Verification, Insurance Verification Of Benefits, Medical Interpretation, English Spanish Interpretation, Technical Support, Healthcare Operations, Electronic Health Records (EHR), Practice Management, Account Troubleshooting, SaaS Support, Payment Disputes, Claims Support, De escalation | | Website | https://pablosotoacevedo-portafolio-cv.netlify.app | | Portfolio | https://pablosotoacevedo-portafolio-cv.netlify.app | | LinkedIn | https://linkedin.com/in/pablosotoacevedo | ## What I'm looking for ```text I’m looking for full-time employee or contractor work in customer experience and support, patient services and insurance verification, medical interpretation, or operations coordination. I’m available remotely, with occasional on-site days, on US Central, Eastern, or Pacific hours. ``` ## About ```text At Health Prime, I verified US commercial, Medicare, and Medicaid eligibility and benefits, updated EHR records, and helped patients understand statements, balances, and coverage in English and Spanish. At Tebra, I supported medical practices by troubleshooting account, access, and workflow issues and documenting cases for escalation. Across Voyce, LanguageLine Solutions, and CyraCom, I interpreted medical, benefits, and claims conversations between patients, providers, and insurers. I’ve also supported customers at Sendwave, Blackbaud, Answer Hero, Amazon, and TeleTech, and I run Animista Studio, creating guides, booklets, websites, and campaign assets for clients. ``` ## Experience ### Assistant Tour Director & Logistics Coordinator (current) Legatos Mundi. Jan 2025 - Present ```text Coordinate logistics for international groups (schedules, vendors, transport and accommodation) as the bilingual point of contact on the ground, solving problems on the spot. ``` Skills: Logistics, Coordination, Bi-lingual, Problem-Solving ### Founder, design studio (current) Animista Studio. Jan 2022 - Present ```text Run a small design studio: guides, booklets, websites and campaign assets for clients, from brief to delivery and on deadline. ``` Skills: Design, Canva, Adobe, Project-Management ### Technical Support Specialist Tebra. Jan 2024 - Dec 2024 ```text Supported US medical practices on a cloud EHR and practice-management platform, diagnosing account, access and workflow issues and documenting each case for escalation. ``` Skills: Electronic-Health-Records-(EHR), Practice-Management, Technical-Support, Troubleshooting, Documentation ### Patient Service Representative Voyce. Jan 2024 - Dec 2024 ```text Interpreted consecutively for patients, providers and insurers on medical, benefits and claims calls in high-volume, metrics-driven queues, with strict PHI confidentiality. ``` Skills: Medical-Interpretation, Insurance, PHI, Customer-Service ### Medical & Insurance Interpreter Health Prime. Jan 2023 - Dec 2024 ```text Verified insurance eligibility and benefits across US commercial, Medicare and Medicaid plans, confirming coverage and patient responsibility before services. ``` Skills: Insurance-Verification, Eligibility, Benefits, Medicare, Medicaid, Electronic-Health-Records-(EHR) ### Customer Care Representative II Sendwave. Jan 2022 - Dec 2023 ```text Resolved payment disputes and recovered funds for an international remittance service, investigating failed and exception transactions against quality and resolution targets. ``` Skills: Payment-Disputes, Remittances, Investigation, Customer-Service ### Customer Support Associate Blackbaud. Jan 2021 - Dec 2021 ```text Provided help-desk support to nonprofit and institutional clients on enterprise software, troubleshooting and escalating with clear written documentation. ``` Skills: Help-Desk, Enterprise-Software, Troubleshooting, Documentation ### Virtual Receptionist Answer Hero. Jan 2021 - Dec 2021 ```text Managed high-volume inbound calls as first point of contact for multiple businesses. ``` Skills: Inbound-Calls, Customer-Service, Communication-Skills ### Medical & Insurance Interpreter LanguageLine Solutions. Jan 2021 - Dec 2021 ```text Interpreted consecutively for patients, providers and insurers on medical, benefits and claims calls in high-volume, metrics-driven queues, with strict PHI confidentiality. ``` Skills: Medical-Interpretation, Insurance, PHI, Customer-Service ### Medical & Insurance Interpreter CyraCom. Jan 2020 - Dec 2020 ```text Interpreted consecutively for patients, providers and insurers on medical, benefits and claims calls in high-volume, metrics-driven queues, with strict PHI confidentiality. ``` Skills: Medical-Interpretation, Insurance, PHI, Customer-Service ### Production assistant Casting El Garage. Jan 2016 - Dec 2019 ```text Supported casting operations end to end, including talent sessions, photography, video editing and organized digital libraries. ``` Skills: Casting, Photography, Video-Editing, Organization ### Bilingual CSR [Amazon](https://himalayas.app/companies/amazon). Jan 2010 - Dec 2013 ```text Provided bilingual customer and technical support for global brands. ``` Skills: Bilingual-Support, Customer-Service, Technical-Support ### Bilingual CSR TeleTech. Jan 2007 - Dec 2008 ```text Provided bilingual customer and technical support for global brands. ``` Skills: Bilingual-Support, Customer-Service, Technical-Support ## Education ### Google Foundations of Project Management, Project Management ```text Currently pursuing the Foundations of Project Management certificate through Coursera. ``` ### EF SET EF SET English Certificate, English Language. Grade: C2 Proficient, 79/100 ```text Earned the EF SET English Certificate with a C2 Proficient level, scoring 79/100. ``` ### Universidad LCI Veritas Coursework, UX Creative Design & Design Thinking ```text Completed coursework in UX Creative Design and Design Thinking. ``` ### Canva Canva for Work, Graphic Design Essentials, Graphic Design ```text Completed Canva for Work and Graphic Design Essentials courses. ``` ### Universidad LCI Veritas Workshop, Artificial Intelligence and ChatGPT in Creativity ```text Attended a workshop on Artificial Intelligence and ChatGPT in Creativity. ``` ### MEP High School Diploma, General Studies ```text Earned a High School Diploma from the Ministry of Public Education. ``` ### Universidad Fidélitas Coursework, Advertising Design ```text Pursued coursework in Advertising Design but did not complete the program. ``` ### ICAT, Universidad Nacional (UNA) Completed, Audiovisual Production ```text Completed a program in Audiovisual Production. ``` ### School of Technology, UCR Completed, Community Management ```text Completed a program in Community Management. ``` ## Tech stack - Salesforce - Slack - Microsoft Teams - Zendesk - Google Workspace - Zoom - Canva - athenahealth - Adobe Creative Cloud - Microsoft Office To contact Pablo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Fer Arias](https://himalayas.app/@ferarias): Administrative Assistant, BCG - [Fabián Jiménez](https://himalayas.app/@fabinjimnez): Technical Support Agent, AT&T Convergys - [Valeria Arguedas](https://himalayas.app/@valeriaarguedas): Billing and Customer Service Agent, Health Prime - [Anyel Flores](https://himalayas.app/@anyelflores): TeamCoach, Revenue Cycle Management, Health Prime - [Jehikel User](https://himalayas.app/@jehikeluser): Operator, Naples Comprehensive Health - [Krishmar Edwards](https://himalayas.app/@krishmaredwards): Interpreter, Propio Language Services - [Ariel Guadamuz Salas](https://himalayas.app/@arielguadamuzsalas): Junior Account Executive, America Service & Solutions - [kari User](https://himalayas.app/@kariuser2): Billing Payer Response Analyst, Parallon (Auxis) - [Dennisse Paniagua](https://himalayas.app/@dennissepaniagua): Help Desk Agent, DriveWhip - [Stephanie Infantes Guzman](https://himalayas.app/@stephanieinfantesguz): Appointment Setter, Smart Flux Weatherization