# Oyindamola Abdulrafiu

Oyindamola Abdulrafiu is a remote worker on Himalayas, Data Mapping and Business Development Fellow at African Leadership Group (The Room), based in Nigeria.

Source: https://himalayas.app/@oyindamolaabdulrafiu

```text
I resolve end-user IT issues and manage service desk operations, Active Directory, and Microsoft 365 environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Service Desk Analyst, Virtual Assistant, Data Analyst, Customer Support Agent, Business Development Associate |
| Skills | Technical Support, IT Infrastructure, Active Directory, Windows Server, Office 365, hardware troubleshooting, Ticket Management, Network Configuration, Cybersecurity Fundamentals, PowerShell, Helpdesk operations, Microsoft Word, Excel, PowerPoint, Google Docs, Google Slides, Google Calendar, Google Form, Slack, Figma, Canva, Photoshop, WordPress, Capcut, PageMaker, Project Management, Relationship Management, Community Outreach, Conflict Resolution, Data Mapping, Data Reporting, Business Development, Customer Support |
| LinkedIn | https://linkedin.com/in/oyindamola-abdulrafiu |

## What I'm looking for

```text
I'm looking for opportunities where I can support users, improve service desk operations, manage IT infrastructure, and use data mapping and reporting to help teams make informed decisions.
```

## About

```text
I've supported high-volume end-user IT operations at Keystone Bank, resolving hardware and software issues, managing Active Directory access, and administering Office 365 collaboration tools.

More recently, I mapped market data and reported on employer needs at African Leadership Group (The Room), connecting technical talent with business requirements while maintaining accurate opportunity records.
```

## Experience

### Data Mapping and Business Development Fellow

African Leadership Group (The Room). Sep 2023 - Jan 2025

```text
Managed market data mapping and reporting for local employers to provide actionable insights for IT alignment and business development initiatives. Analyzed job opportunities and company culture requirements to facilitate technical talent shortlisting and recruitment for large-scale projects.
```

Skills: Data-Mapping, Data-Reporting, Market-Analysis, Business-Development, Communication-Skills, Relationship-Management, Data-Integrity, Audit

### IT Service Desk Analyst

Keystone Bank Limited. Jan 2020 - Aug 2023

```text
Resolved end-user hardware and software issues through systematic troubleshooting and hardware configuration in a high-volume helpdesk operations environment. Managed Active Directory protocols and administered Office 365 environments, executing ticket management within service level agreements.
```

Skills: Active-Directory, Office-365, hardware-troubleshooting, Helpdesk-operations, Ticket-Management, Microsoft-Teams, Microsoft-Planner, IT-Infrastructure, Knowledge-Management, Incident-Management, Problem-Management, Change-Management

### Community Development Outreach Coordinator

National Youth Service Corps (NYSC) Outreach Program. Aug 2017 - Jun 2018

```text
Orchestrated large-scale community development outreach programs focusing on youth empowerment and healthcare infrastructure awareness. Collaborated with community leaders and stakeholders to identify critical needs and implement social initiatives with high ethical standards.
```

Skills: Project-Management, Community-Outreach, Stakeholder-Management, Conflict-Resolution, Mediation, Organizational-Skills

## Education

### Kwara State Polytechnic

HND, Computer Science. 2014 - 2016

```text
Completed a Higher National Diploma in Computer Science from Kwara State Polytechnic, Ilorin from 2014 to 2016.
```

### Kwara State Polytechnic

OND, Computer Science. 2011 - 2012

```text
Completed an Ordinary National Diploma in Computer Science from Kwara State Polytechnic, Ilorin from 2011 to 2012.
```

### ALX

Virtual Assistant Programme, Virtual Assistant

```text
Completed the ALX Virtual Assistant Programme, earning a professional certificate.
```

## Tech stack

- Google Docs
- Figma
- Adobe Photoshop
- Slack
- PowerShell
- Windows Server
- WordPress
- Microsoft Excel
- Canva
- CapCut
- Microsoft Word
- Microsoft PowerPoint

To contact Oyindamola, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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