# Oyedele Oyebimpe

Oyedele Oyebimpe is a remote worker on Himalayas, Customer Support Representative at Aimtoget Technology Limited, based in Nigeria.

Source: https://himalayas.app/@oyedeleoyebimpe

```text
Customer Support and Administrative Professional improving customer satisfaction with Zoho CRM and empathetic problem-solving.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Representative, Virtual Assistant, Administrative Support, Graphic Designer, Customer Support, Customer Support Agent, Customer Service |
| Skills | Microsoft Office, Zoho CRM, Live Chat, Google Workspace, Slack, Microsoft Teams, Zoom, Canva, Email Management, Photoshop, Calendar Management, Data Entry, Customer Relationship Management, Conflict Resolution, Remote Collaboration, Problem Solving, Time Management, Multitasking, Attention To Detail, PROFESSIONAL, Professional Development, Digital Communication, Networking, Remote Team, Organization |

## What I'm looking for

```text
I’m looking for a fast-paced role where I can support customers and coordinate operations remotely, using Zoho CRM and live chat tools. I want a team that values empathy, clear communication, and proactive problem-solving.
```

## About

```text
I’m a results-driven Customer Support and Administrative Professional, focused on delivering exceptional service through clear, empathetic communication. I manage customer inquiries, de-escalate complex situations, and resolve issues across multiple channels while maintaining high satisfaction.

In fast-paced fintech and remote environments, I maintain detailed records in Zoho CRM, collaborate with technical and operations teams, and use LiveChat, Slack, and Microsoft Teams to handle high complaint volumes efficiently. I also provide administrative and virtual assistance—especially email, scheduling, documentation, and data management—to improve operational efficiency and strengthen client relationships.
```

## Experience

### Customer Support Representative (current)

Aimtoget Technology Limited. Apr 2025 - Present

```text
Handle 20–50 customer complaints daily in a fast-paced fintech environment, achieving an 80–85% first-contact resolution rate. Manage de-escalation, resolve transaction/account/payment disputes, and maintain audit-ready complaint logs in Zoho CRM while coordinating issue resolution within SLA timeframes.
```

Skills: Customer-Support, Complaint-Management, Fintech-Customer-Support, De-escalation, Dispute-Resolution, Zoho-CRM, Slack, Microsoft-Teams, SLA-Management, Active-Listening

### Virtual Assistant

Sam Tech Limited. Jan 2024 - Jan 2025

```text
Provided administrative and virtual support to improve operational efficiency across departments. Managed high-volume email, appointment scheduling, and calendar organization for senior stakeholders, maintaining accurate records and coordinating daily workflows using Google Workspace and Microsoft Office Suite.
```

Skills: Administrative-Support, Email-Management, Calendar-Management, Appointment-Scheduling, Data-Entry, Documentation, Client-Communication, Google-Workspace, Record-keeping, Scheduling-coordination, Microsoft-Office, Virtual-Assistant

## Education

### National Open University of Nigeria

Bachelor of Arts (B.A.), Mass Communication. 2025 - Present

```text
Pursuing a Bachelor of Arts (B.A.) in Mass Communication at the National Open University of Nigeria.
```

### Federal Polytechnic Offa

Higher National Diploma (HND), Mass Communication

```text
Graduated with a Higher National Diploma (HND) in Mass Communication from Federal Polytechnic Offa.
```

## Tech stack

- LiveChat
- Gmail
- Adobe Photoshop
- Microsoft Teams
- Remote Team
- Google Workspace
- Canva
- Zoho CRM
- Task
- Remote

To contact Oyedele, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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