# Osvaldo Martín Leclere

Osvaldo Martín Leclere is a remote worker on Himalayas, CSR Agent - Supervisor Application Support at My Digital Nomads, based in Argentina.

Source: https://himalayas.app/@osvaldomartnleclere

```text
Dedicated desktop support professional with extensive customer service experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Argentina |
| Authorized to work in | Argentina |
| Salary expectations | 14k-18k USD |
| Job categories | Desktop Support Engineer, Technical Support Specialist, Customer Service Manager |
| Skills | Communication Skills, Windows 10, PC Component Diagnostics, Technical Support, Customer Service, Conflict Resolution, CRM Software, Multitasking, Problem Solving, Windows, Canva |
| LinkedIn | https://https://www.linkedin.com/in/osvaldo-leclere-9717ab242/ |

## What I'm looking for

```text
I seek a role that values customer satisfaction and offers opportunities for professional growth.
```

## About

```text
With a strong background in desktop support and customer service, I have honed my skills in technical troubleshooting and client relations. My experience spans various roles, including Technical Support Representative and CSR Supervisor, where I have successfully resolved diverse technical issues and ensured customer satisfaction.

I pride myself on my ability to communicate effectively with clients, providing clear guidance and support. My technical expertise includes diagnosing software issues, performing system maintenance, and managing customer inquiries across multiple platforms. I am committed to continuous improvement and thrive in fast-paced environments.
```

## Experience

### CSR Agent - Supervisor Application Support (current)

My Digital Nomads. Aug 2022 - Present

```text
Handled customer inquiries across various platforms, providing assistance with account setup, payments, and content moderation. Ensured customer satisfaction and provided conflict resolution, while also assisting coworkers with performance reviews and training.
```

Skills: Communication-Skills, Customer-Service, Technical-Support, Excel, CRM-Software, Training

### Associate CSR

LD Products. Feb 2022 - Jun 2022

```text
Provided top-quality customer support, managing conflict resolution and de-escalation of calls. Utilized strong communication and logical skills to troubleshoot product issues and provide solutions, while also identifying sales opportunities.
```

Skills: Customer-Support, Conflict-Resolution, Troubleshooting, Sales, CRM-Software, Teamwork, Multitasking, Communication-Skills

### ATM Maintenance Technician

Power Consultant S.A.. Sep 2017 - Jul 2018

```text
Efficiently resolved ATM issues with minimal supervision, performing preventive maintenance and troubleshooting equipment breakdowns. Diagnosed and repaired defective components, restoring machines to peak performance.
```

Skills: Maintenance, Troubleshooting

### Tech Support Representative

Atento Argentina S.A.. Mar 2019 - Present

```text
Resolved diverse technical issues for customers, including malware removal and software patching, handling 20-30 inquiries daily. Responded to support requests, activated accounts, and maintained detailed client notes, ensuring optimal customer satisfaction.
```

Skills: Technical-Support, Patching, Troubleshooting, Customer-Satisfaction, Ticketing-Systems, Data-Protection

### Tech Support Representative

Allus Argentina S.A.. Feb 2015 - Present

```text
Offered troubleshooting for connectivity issues across various networks and collaborated with supervisors to address complex technical problems. Managed support actions using ticketing systems, assisting customers in identifying and resolving issues.
```

Skills: Connectivity-Issues, Ticketing-Systems, Customer-Support

## Education

### Universidad Nacional del Nordeste

Household Gas Technician, Engineering. Grade: 9/10

```text
Completed studies as a Household Gas Technician within the Engineering field. This program provided specialized knowledge in gas systems and related engineering principles. Achieved a grade of 9/10.
```

### B.L.A. n°1 Juana de Ibarbourou

Bachelor, High School Education. Grade: 8/10

```text
Obtained a Bachelor's degree in High School Education. The curriculum covered a wide range of subjects, providing a strong foundational knowledge. Achieved an academic grade of 8/10.
```

## Tech stack

- Gmail
- Windows
- Windows 10
- Canva

To contact Osvaldo Martín, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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