# osiris esparza

osiris esparza is a remote worker on Himalayas, Implementation Analyst at B swift, based in United States.

Source: https://himalayas.app/@osirisesparza

```text
I deliver benefits implementations, case management, onboarding operations, and process improvements across complex organizations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 70k+ USD |
| Job categories | Implementation Analyst, Case Manager, Onboarding Manager, Human Resources Specialist, Eligibility Specialist, Operations Manager, Quality Manager, Project Manager, Data Analyst, Systems Implementation Analyst, Technical Implementation Analyst, Client Implementation Analyst, Healthcare Implementation Analyst, Implementation Specialist, Implementation Quality Analyst, Process Implementation Analyst |
| Skills | Benefits Administration, Implementation, Requirements Gathering, System Configuration, System Testing, Integration Testing, User Acceptance Testing, Employee Onboarding, Case Management, Eligibility Review, Quality Assurance, Compliance, Risk Management, Process Improvement, Project Management, Data Analysis, Reporting, Microsoft Office 365, Stakeholder Management, Team Leadership, Standard Operating Procedures, Customer Service, Bilingual Communication |

## What I'm looking for

```text
I'm seeking opportunities to apply my leadership, analytical, stakeholder management, implementation, and process improvement experience to complex operations and customer-focused outcomes.
```

## About

```text
I'm currently managing end-to-end benefits administration implementations at Bswift, from requirements gathering and system configuration through testing, deployment, and go-live support.

I partner with clients and cross-functional teams to align solutions with benefits requirements, resolve implementation issues, and maintain SOPs, process documentation, and implementation guides.

My background includes leading case resolution at Falck Global Assistance, managing new-hire onboarding at Kforce Staffing, and determining healthcare assistance eligibility at Texas Health and Human Services Commission.

Across operations, HR support, quality assurance, and case management, I've used data analysis, compliance controls, stakeholder communication, and team leadership to improve processes and customer outcomes.
```

## Experience

### Implementation Analyst (current)

B swift. Apr 2026 - Present

```text
Managed end-to-end benefits administration implementations, including requirements gathering, system configuration, testing, and deployment. Partnered with clients and cross-functional teams to deliver solutions aligned with business and benefits requirements.
```

Skills: Requirements-Gathering, System-Configuration, Testing, UAT, Benefits-Administration, Project-Management, SOPs, Process-documentation, Stakeholder-Communication

### Lead Case Manager (current)

Falck Global Assistance. Aug 2023 - Present

```text
Communicate with clients, medical professionals, and service providers to ensure efficient case resolution. Provide comprehensive support to clients through collaboration with cross-functional teams.
```

Skills: Case-Management, Client-Communication, Documentation, Compliance, Escalation-Management, Customer-Service

### New Hire Experience Manager

K force Staffing. Jan 2022 - Aug 2023

```text
Managed onboarding documentation and ensured compliance for new hires. Coordinated background screenings, immigration documentation, and onboarding activities with multiple departments.
```

Skills: Onboarding, Compliance, Background-Screening, Process-Improvement, Data-Analysis, Employee-Experience

### Medical Eligibility Specialist II

Texas Health and Human Services Commission. Sep 2018 - Jan 2022

```text
Evaluated client documentation to determine eligibility for healthcare assistance programs. Collaborated with healthcare providers and insurance organizations to process applications accurately and efficiently.
```

Skills: Eligibility, Case-Management, Medicaid, Medicare, Healthcare-Programs, Documentation-Review, Collaboration

### HR Support Specialist

Department of Family and Protective Services. Aug 2017 - Sep 2018

```text
Coordinated scheduling activities and prepared statistical reports for management. Improved data accuracy through effective use of technology and reporting tools.
```

Skills: Scheduling, Statistical-Reporting, Reporting-Tools, Documentation, Performance-Management

### Operations Coordinator Lead

Mount Franklin Foods. Sep 2015 - Aug 2017

```text
Led operational improvement initiatives, including warehouse barcode scanning implementation. Conducted safety inspections and maintained workplace compliance standards.
```

Skills: Operations-Management, Process-Improvement, Safety-Inspections, Compliance, Data-Analysis

### Quality Assurance Supervisor

Conagra Foods. Oct 2013 - Aug 2015

```text
Conducted audits and presented findings to senior leadership. Collaborated with cross-functional teams to execute quality and compliance initiatives.
```

Skills: Quality-Assurance, Audit, Compliance, Root-Cause-Analysis, Training, Mentorship

## Education

### University of Phoenix

Bachelor of Science, Criminal Justice Administration

```text
Bachelor of Science in Criminal Justice Administration from the University of Phoenix, completed in 2022.
```

### University of Phoenix

Associate of Arts, Criminal Justice

```text
Associate of Arts in Criminal Justice from the University of Phoenix, completed in 2020.
```

## Tech stack

- F#
- Microsoft Office 365

To contact osiris, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [David Stauter](https://himalayas.app/@davidstauter): Implementation Team Lead, ECP
- [Mariya Yesilevich](https://himalayas.app/@mariyayesilevich): Client Support Analyst, Athenahealth
- [Emily Daniel](https://himalayas.app/@emilydaniel): Health Management Consultant Manager, Accenture
- [Yvonne Murangiri](https://himalayas.app/@yvonnemurangiri): Implementation Analyst, IQVIA Biotech (Becton Dickinson)
- [Tracee Alexander](https://himalayas.app/@traceealexander): Claims Adjuster, Liberty Mutual
- [Julie Mendoza](https://himalayas.app/@juliemendoza): Senior Customer Implementation Specialist, Cencora
- [Javier Ramirez](https://himalayas.app/@javierramirez1): Supervisor, Resource Coordinator, Superior HealthPlan
- [Natasha Krahmer](https://himalayas.app/@natashakrahmer): Analyst I, Disney Worldwide Services Support, OPTIV
- [Christie Smith](https://himalayas.app/@christiesmith1): Senior Project Manager, Magellan Health
- [Paul Rodriguez](https://himalayas.app/@paulrodriguez1): Eligibility Supervisor II, Health & Human Services Commission