# Osdy Aracely Pacheco

Osdy Aracely Pacheco is a remote worker on Himalayas, Customer Service Specialist II at PartnerHero, based in Honduras.

Source: https://himalayas.app/@osdyaracelypacheco

```text
Dedicated customer service specialist with extensive sales experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Honduras |
| Authorized to work in | Honduras |
| Job categories | Customer Service Specialist, Customer Service, Sales Agent, Teacher, Psychologist, Customer Support Specialist, Customer Experience Specialist |
| Skills | Communication Skills, Customer Service, Sales, Inbound Sales, Outbound Sales, Science Tutoring, Grammar, Problem Solving, Empathy |

## What I'm looking for

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I am looking for a role that values customer engagement and offers growth opportunities.
```

## About

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I am a dedicated professional with a strong background in customer service and sales. My journey began as a teacher at Del Pinar Bilingual School, where I honed my communication skills and developed a passion for helping others. Over the years, I have transitioned into various roles in the sales and customer service sectors, working with reputable companies such as Allied Global and PartnerHero.

Throughout my career, I have consistently demonstrated my ability to connect with customers and provide exceptional service. My experience as an inbound and outbound sales agent has equipped me with the skills to handle diverse customer needs effectively. I am currently pursuing a degree in Psychology, which further enhances my understanding of human behavior and improves my ability to serve clients with empathy and insight.
```

## Experience

### Customer Service Specialist II (current)

[PartnerHero](https://himalayas.app/companies/partnerhero). Sep 2024 - Present

```text
Specialized in customer service, providing support and solutions to enhance customer experience and satisfaction.
```

Skills: Communication-Skills, Customer-Service, Problem-Solving, Technical-Support, Teamwork

### Inbound/Outbound Sales Agent

Allied Global / SiriusXM. Jul 2023 - Sep 2024

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Engaged with customers through inbound and outbound calls, promoting services and ensuring high levels of customer satisfaction.
```

Skills: Communication-Skills, Sales, Customer-Service, Inbound, Outbound-Calling

### Customer Service Representative

GreatVirtuals / GHW. Jan 2019 - Jun 2021

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Provided customer service support, addressing inquiries and resolving issues for clients in a freelance capacity.
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Skills: Customer-Service, Problem-Solving, Remote-Work, Time-Management, Communication-Skills

### Inbound/Outbound Sales Agent

GrupoNoa / GTI Corporate. May 2018 - Dec 2020

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Managed both inbound and outbound sales calls, ensuring customer satisfaction and retention through effective communication.
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Skills: Sales, Customer-Service, Outbound-Calling, Inbound, Communication-Skills

### Inbound Sales Agent

Allied Global / TravelPass Group. Feb 2015 - Apr 2017

```text
Handled inbound sales calls, providing customers with information and assistance to facilitate purchases.
```

Skills: Sales, Customer-Service, Problem-Solving, CRM-Software, Communication-Skills

### Elementary Teacher

Del Pinar Bilingual School. Feb 2013 - Jan 2014

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Taught elementary students and tutored middle school students in reading and grammar, fostering a supportive learning environment.
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Skills: Teaching, Classroom-Management

## Education

### Universidad Tecnológica Centroamericana

Degree in Psychology, Psychology. 2022 - 2026

```text
Currently enrolled in a Degree in Psychology, studying human behavior and mental processes.
```

### Universidad Tecnologica de Honduras

Bachelor of Legal and Social Sciences, Legal and Social Sciences. 2014 - Present

```text
Pursuing a Bachelor of Legal and Social Sciences, focusing on the principles of law and social structures.
```

### Liceo Metropolitano

High School Diploma, General Education. 2015 - 2016

```text
Completed additional high school education, enhancing academic qualifications.
```

### Krimmel M. School

High School Diploma, General Education. 2010 - 2015

```text
Completed high school education, focusing on foundational academic skills.
```

## Tech stack

- Gmail

To contact Osdy Aracely, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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