# Oscar Roberson

Oscar Roberson is a remote worker on Himalayas, Member Debt Representative at USAA, based in United States.

Source: https://himalayas.app/@oscarroberson

```text
Collections specialist at USAA who negotiated payment arrangements across multiple delinquency phases and supported member-friendly payment options.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 50k+ USD |
| Job categories | Fraud Prevention, Customer Service, Debt Relief Representative, Claims Specialist, Call Center Representative |
| Skills | Fraud Prevention, Collections, Skip tracing, Payment Negotiation, Delinquency Management, Fraud Investigation, Claims Processing, Bill Pay, Customer Service, Microsoft Word, Excel, Outlook, Peoplesoft |

## What I'm looking for

```text
I’m seeking a position where I can use my talents and experience and grow long-term within the role.
```

## About

```text
At USAA, I communicated with members about accounts in multiple phases of delinquency and negotiated suitable payment arrangements. I also offered convenient payment options while following quality assurance and company policy standards.

At Macy’s, I investigated possible fraud activity, resolved customer concerns, and processed claims on confirmed fraud. Earlier, at Checkfree/Fiserv, I helped locate missing mortgage payments and prevent foreclosure proceedings for multiple customers.
```

## Experience

### Member Debt Representative

[USAA](https://himalayas.app/companies/usaa). Aug 2020 - Apr 2026

```text
Handled inbound and outbound communications with members, negotiated payment arrangements on delinquent accounts, and adhered to quality assurance and company policy standards.
```

Skills: Customer-Service, Collections, Negotiation, Communication-Skills, Quality-Assurance, Fast-Paced-Environment, Collaboration

### Late Stage Collections Specialist

[GM Financial](https://himalayas.app/companies/gm-financial). Apr 2015 - Jul 2020

```text
Executed collection strategies, performed due diligence and negotiation, and utilized collection tools to achieve productive collection and skip tracing efforts.
```

Skills: Collections, Negotiation, Skip-tracing, Problem-Solving, Communication-Skills, Mathematics

### Fraud Prevention/ Claims Specialist

[Macy's](https://himalayas.app/companies/macys). Apr 2007 - Mar 2015

```text
Provided high-volume customer service for credit card accounts, analyzed and resolved fraud inquiries, investigated fraud leads, and processed claims on confirmed fraud activity.
```

Skills: Fraud-Prevention, Customer-Service, Investigation, Claims-Processing, Credit-Analysis, Communication-Skills

### Online Bill Pay Support Specialist

[Checkfree/Fiserv](https://himalayas.app/companies/fiserv). Feb 2003 - Feb 2007

```text
Provided high-volume online bill pay customer service, assisted with setup, resolved payment discrepancies, and conducted collections on delinquent accounts.
```

Skills: Customer-Service, Bill-Pay, Discrepancy-resolution, Collections, Financial-Institution-Communication, Email-Correspondence

## Education

### Rio Salado College

```text
Attended Rio Salado College and the Arizona School of Real Estate & Business.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Oscar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Kathie Telford](https://himalayas.app/@kathietelford): Fraud Specialist, Discover Card Services
- [Amber Humerick](https://himalayas.app/@amberhumerick): Collections Representative, Synchrony Bank
- [Michael Walles](https://himalayas.app/@michaelwalles): Credits and Payments Specialist, Nordstrom
- [Jacqueline McDowell](https://himalayas.app/@jacquelinemcdowell): Admissions Advisor, DeVry University
- [Scott Bohn](https://himalayas.app/@scottbohn): Senior Collections Representative, Waste Management
- [Francesa Fountain](https://himalayas.app/@francesafountain): Customer Support Specialist, Navy Federal Credit Union
- [Brittany Allen](https://himalayas.app/@brittanyallen1): Billing Coordinator / Accounts Receivable / Collections Specialist, DuraServ
- [Erick Ramirez](https://himalayas.app/@erickramirez2): Credit Bureau Reporting Sr. Representative, Santander Consumer USA
- [Gabriel C](https://himalayas.app/@gabrielc): Customer Service Specialist, Foundation Finance Company LLC
- [Vivian Grigorian](https://himalayas.app/@viviangrigorian): Specialist III – REACH Collections, PennyMac