# Orlin Guerrero

Orlin Guerrero is a remote worker on Himalayas, Customer Service Agent at GGA Solutions, based in Honduras.

Source: https://himalayas.app/@orlinguerrero

```text
Customer service agent at GGA Solutions who supported Root Insurance customers and resolved account issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 40k+ USD |
| Job categories | Customer Service, Technical Support Specialist, Sales |
| Skills | Customer Service, Technical Support, Customer Retention, Account Management, Billing Support, Issue Resolution, Troubleshooting, Remote Technical Support, Inbound Sales, Outbound Sales, Upselling, Travel Booking, Hotel Booking, Mechanical Maintenance, Personnel Supervision |

## About

```text
At GGA Solutions, I provided customer service to Root Insurance customers, answering inquiries and resolving issues while meeting high quality standards.

At Allied Global, I supported customers and sold and booked hotels and trips for Priceline, handling reservations and travel inquiries.

Across my call center roles, I handled technical support, billing, account questions, and customer retention. I also bring more than five years of experience in industrial mechanical maintenance and personnel supervision.
```

## Experience

### Customer Service Agent

GGA Solutions. Feb 2026 - Sep 2026

```text
Provided customer service to insurance customers for Root Insurance, answering inquiries and resolving issues while meeting high quality standards. Navigated internal platforms and systems to improve response times and first-contact resolution.
```

Skills: Customer-Service, Issue-Resolution, Platform-Navigation

### Customer Service, Tech Support & Sales Agent

Allied Global. Nov 2021 - Jan 2026

```text
Delivered first-line support and effective solutions to end users. Sold and booked hotels and trips for Priceline customers, handling reservations and travel inquiries, while meeting and exceeding operational performance and customer satisfaction metrics.
```

Skills: Customer-Service, Technical-Support, Sales, Travel-Booking, Hotel-Booking, Performance-Metrics

### Tech Support & Customer Service Agent

Concentrix Honduras. Oct 2019 - Oct 2021

```text
Provided technical support for Comcast customers, diagnosing and resolving complex technical problems. Delivered customer service in a high-volume, metrics-driven environment.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, High-Volume

### Tech Support & Customer Service Agent

Alorica Honduras. May 2018 - Jul 2019

```text
Provided specialized technical support for Comcast customers. Managed customer accounts and retained customers at risk of cancelling.
```

Skills: Technical-Support, Customer-Service, Account-Management, Customer-Retention

### Billing, Customer Service, Tech Support & Sales Agent

KM2 Solutions. Sep 2016 - May 2018

```text
Handled billing, customer service, and technical support for customers. Upsold products and services and carried out inbound and outbound sales strategies.
```

Skills: Billing, Customer-Service, Technical-Support, Upselling, Inbound-Sales, Outbound-Sales

## Education

### Universidad Nacional Autónoma de Honduras

Industrial Mechanical Engineering, Industrial Mechanical Engineering

```text
Completed 1.5 years of Industrial Mechanical Engineering studies.
```

### Instituto Politécnico Centroamericano

Industrial Mechanics Technician, Industrial Mechanics

```text
Earned a degree as an Industrial Mechanics Technician with focus on welding and hand tools.
```

## Tech stack

- Slack
- Microsoft Teams
- Google Workspace
- Microsoft Office 365

To contact Orlin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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