# Orion Osborn Orion Osborn is a remote worker on Himalayas, Staff Software Engineer at Zendesk, based in United States. Source: https://himalayas.app/@orionosborn ```text I build production AI agents and compliant multi-tenant SaaS platforms with Go, Python, Ruby, and AWS. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 85k+ USD | | Job categories | Software Engineer, Software Engineer, Senior Software Developer, Full Stack Engineer, Backend Engineer, AI Engineer, Platform Engineer, Software Engineer Developer, Software Developer, IT Software Engineer, Software Engineer Jobs, Engineering Software Developer, Software Systems Engineer, Software Engineering Jobs, Software Design Engineer | | Skills | Go, Python, Ruby, TypeScript, JavaScript, Node.Js Development, Ruby on Rails, fastAPI, Django, Gin, React, GraphQL, REST, PostgreSQL, MySQL, Aurora, DynamoDB, Elasticsearch, Redis, Kafka, Protobuf, AWS, Kubernetes, Docker, Terraform, AI Agents, RAG, MCP, Lang Chain, LangGraph, AWS AI Bedrock, Anthropic API, OpenAI API, Datadog, Langfuse, Jenkins, GitHub Actions, CI CD, OAuth, SOC, HIPAA, SOX, Amazon Connect, NodeJS, Neptune, GitHub, jQuery, Zendesk, Cursor, Loops, Claude Code, Fresh | ## About ```text At Zendesk, I built the backend and platform foundation for production AI agents that take actions across Zendesk and connected systems. I architected tenant-isolated knowledge retrieval on AWS, grounding agents in Guide content, connectors, ticket history, and live CRM and order APIs. I led Python ingestion and retrieval services, built Go and Rails tool-execution services, and delivered Zendesk as an MCP server with OAuth and per-tenant tools. I also extended MCP client capabilities, integrated Amazon Bedrock, and added Langfuse observability for agent traces, prompts, cost, and quality. Before AI agents, I delivered shared S3-backed file handling, Kafka and Protobuf audit streams, and enterprise audit-log search prototypes across Zendesk products. At ATHN, I led the full-stack platform behind a national patient registry used by more than 140 specialty clinics, improving study setup from months of custom work to reusable workflows delivered in weeks. I've built full-stack SaaS products at Invoca, ATHN, and Zendesk across Rails, React, Go, Python, AWS, Kubernetes, and PostgreSQL. I bring 11+ years of experience building reliable systems in compliance-heavy environments including SOC 2, HIPAA, and SOX. ``` ## Experience ### Staff Software Engineer (current) [Zendesk](https://himalayas.app/companies/zendesk). Jan 2023 - Present ```text Owned the backend and platform path for Zendesk's AI agents, including knowledge retrieval, tool execution, and MCP integration. Led a team in building Python ingestion pipelines and Go/Rails services, and integrated Amazon Bedrock with observability via Langfuse. ``` Skills: Go, Python, Ruby-on-Rails, AWS, Bedrock, Aurora, S3, Kubernetes, Docker, Kafka, Protobuf, Datadog, Langfuse, Jenkins, MCP, GraphQL, Claude-Code, Cursor ### Senior Software Engineer [Zendesk](https://himalayas.app/companies/zendesk). Oct 2021 - Jan 2023 ```text Delivered platform and product work in Zendesk Classic, consolidating attachment services and introducing a Ruby gem for audit events. Prototyped customer-facing audit-log search and owned production on-call on AWS/Kubernetes. ``` Skills: Go, Ruby-on-Rails, JavaScript, React, jQuery, GraphQL, Kafka, Protobuf, Elasticsearch, DynamoDB, Redis, AWS, S3, Amazon-Connect, Kubernetes, Datadog, Jenkins ### Senior Software Engineer American Thrombosis and Hemostasis Network (ATHN). Jan 2017 - Oct 2021 ```text Led the full-stack platform for a national patient registry, re-architecting research study builds and owning backend and frontend development. Established CI/CD with GitHub Actions and operated a HIPAA-sensitive app on AWS. ``` Skills: Ruby-on-Rails, Python, PostgreSQL, React, GraphQL, Backbone, AWS, EC2, S3, GitHub-Actions ### Software Engineer [Invoca](https://himalayas.app/companies/invoca). Jun 2015 - Dec 2016 ```text Built full-stack features on Invoca's call-intelligence SaaS, including a dynamic rules engine for call routing and REST APIs. Prototyped machine learning on call transcripts for early conversation analytics. ``` Skills: Ruby-on-Rails, Python, MySQL, React, Backbone, AWS ## Education ### Turing School of Software & Design Software Development Program, Software Development. 2014 - 2015 ```text Intensive full-stack training in Ruby, Ruby on Rails, JavaScript, REST APIs, TDD, and object-oriented design. ``` ### University of Florida Bachelor's Degree, Computer Science. 2010 - 2014 ```text Bachelor's Degree in Computer Science. ``` ## Tech stack - Amazon Connect - GitHub - Kubernetes - Jenkins - GitHub Actions - MySQL - PostgreSQL - Node.js - Django - Ruby on Rails - Zendesk - Redis - Terraform - jQuery - JavaScript - Neptune - Kafka - FastAPI - Datadog - GraphQL - Elasticsearch - Protobuf - LangChain - Cursor - Langfuse - LangGraph - Loops - Fresh - Claude Code To contact Orion, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Thomas Lee](https://himalayas.app/@thomaslee7): Staff Software Engineer, CVS Health - [JACK LEE](https://himalayas.app/@jacklee5): Staff Software Engineer, Amazon - [Alexander Hock](https://himalayas.app/@alexanderhock): Senior Software Engineer, Sessions Health - [Peter GI](https://himalayas.app/@petergi): Staff Software Engineer, Glean - [William Chang](https://himalayas.app/@williamchang5): Senior Software Engineer, Tempus - [Tahar Meftah](https://himalayas.app/@taharmeftah3): Staff Software Engineer, Providence - [Steven User](https://himalayas.app/@stevenuser5): Staff Software Engineer, Citigroup - [Danny Nguyen](https://himalayas.app/@dannynguyen): Senior Software Engineer, Aidoc - [Timothy Lomuscio](https://himalayas.app/@timothylomuscio): Senior Full Stack Engineer, Meta - [James Stearns](https://himalayas.app/@jamesstearns): Senior Software Engineer, Airbnb