# Onesmus Mugendi Onesmus Mugendi is a remote worker on Himalayas, Global Technology Manager at Nova Pioneer, based in Kenya. Source: https://himalayas.app/@onesmusmugendi ```text I lead multi-country IT strategy, program delivery, and digital transformation. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Kenya | | Authorized to work in | Kenya | | Job categories | IT Manager, Program Manager, Project Manager, Digital Transformation Manager, Solutions Architect, Systems Analyst | | Skills | IT strategy, technology roadmap, Digital Transformation, Program Delivery, Project Management, Agile Delivery, Backlog Management, Sprint Planning, Risk Management, Issue Management, Stakeholder Management, Vendor Management, Budgeting, Cost Optimization, enterprise applications, Systems Integrations, Infrastructure Management, Cloud Platforms, Cybersecurity, ICT Policies, Standard Operating Procedures, Access Management, Data Protection, System Audits, Service Continuity, NetSuite, Google Workspace, Microsoft 365, Salesforce, Jira, Confluence, Asana, ClickUp, GitHub, LAN, WAN, Routers, Switche, Firewalls, Servers, VPN, APNS, CCTV, AWS, APIs, PHP, Python, JavaScript, SQL, Workflow Automation, Reporting, Moodle, IOMAD, TalentLMS, LearnDash, UML, Use Case Development, Requirements Analysis, SRS Documentation, ERP, MIS, Helpdesk operations, User Training | | Website | https://onesmugendi.com | ## What I'm looking for ```text I'm looking to lead technology strategy, digital transformation and multi-stakeholder program delivery, where I can build secure, scalable systems, strengthen operational governance and develop high-performing distributed ICT teams. ``` ## About ```text At Nova Pioneer, I lead technology operations and strategic initiatives across 16 schools in Kenya and South Africa, supporting 6,000+ users. I turn organisational requirements into scalable, secure, reliable and cost-effective technology initiatives. I coordinate end-to-end deployments, enterprise-system improvements and cross-functional rollouts across technical teams, stakeholders, vendors and operational teams. I also lead distributed ICT teams and oversee infrastructure, cloud, collaboration platforms, enterprise applications, helpdesk operations and digital systems. Through Fixbay Solutions and IntraHealth International, I’ve delivered digital learning platforms for universities, NGOs and training institutions. I implemented a national Moodle-based platform for 4,500+ healthcare workers, deployed 15+ low-bandwidth courses, and improved registration by 40% through audiovisual onboarding resources. My earlier enterprise systems work spans ERP and MIS implementations, systems integration, training, support and ICT leadership. I’ve reduced project timelines by 15%, increased issue-resolution efficiency by 90%, reduced repeat support tickets by 50%, and introduced a POS platform that improved operational efficiency by 80%. ``` ## Experience ### Global Technology Manager (current) Nova Pioneer. Feb 2021 - Present ```text Leads technology operations and strategic initiatives across 16 schools in Kenya and South Africa, supporting 6,000+ users. Drives IT strategy, vendor management, and enterprise application operations. ``` Skills: IT-strategy, Program-Delivery, Vendor-Management, enterprise-applications, Cloud-Platforms, Cybersecurity, Stakeholder-Engagement, Cost-Optimization ### E-Learning Solutions Architect & Lead Consultant (current) Fixbay Solutions Ltd. Jan 2018 - Present ```text Provides e-learning consultancy to universities, NGOs, and training institutions internationally, leading platform implementation and integration. Translates stakeholder requirements into scalable digital learning solutions. ``` Skills: Moodle, IOMAD, TalentLMS, LearnDash, E-Learning, Solutions-Architect, Integration, Stakeholder-Management ### E-Learning Consultant IntraHealth International / Kenya Ministry of Health. Mar 2020 - Dec 2022 ```text Implemented a national Moodle-based e-learning platform enrolling 4,500+ healthcare workers. Designed and deployed 15+ interactive digital courses optimized for low-bandwidth environments. ``` Skills: Moodle, E-Learning, Course-Design, Low-Bandwidth-Optimization, Audiovisual-production ### System Analyst ABNO Softwares International Ltd. Oct 2019 - Jan 2021 ```text Supported enterprise system projects through requirements analysis, SRS documentation, and UML modeling. Introduced an online bug tracking system that increased resolution efficiency by 90%. ``` Skills: Requirements-Analysis, UML, SRS, System-Integration, Testing, Bug-Tracking ### Technical Training Officer ABNO Softwares International Ltd. Sep 2018 - Sep 2019 ```text Planned and delivered ERP user training and capability-building programs for 100+ users per quarter. Developed an internal online training platform that increased learning efficiency by 40%. ``` Skills: ERP-Training, Onboarding, Mentorship, Courses-Platform-Development ### Technical Support Engineer ABNO Softwares International Ltd. Feb 2018 - Aug 2018 ```text Managed enterprise customer support accounts and helpdesk operations. Led re-training and service improvements that reduced repeat support tickets by 50%. ``` Skills: Help-Desk, Customer-Support, System-Audits, Technical-Reporting ### Implementation Engineer ABNO Softwares International Ltd. Jun 2017 - Feb 2018 ```text Implemented ERP and MIS solutions across nine universities, coordinating configuration, customization, and rollout. Managed enterprise client relationships and contributed to proposals. ``` Skills: ERP-Implementation, MIS, Configuration, Customization, Customer-Relationship-Management ### Head of ICT Leo Investment Ltd. Aug 2016 - May 2017 ```text Led a team of four IT personnel supporting 200+ users across six branches. Introduced a POS platform that increased operational efficiency by 80% and reduced cash loss by 98%. ``` Skills: IT-leadership, POS, Operational-Efficiency, SOP-Development, Asset-Controls ### IT Officer Aga Khan Foundation East Africa. Jul 2013 - May 2015 ```text Supported technology services across four regional offices, coordinating ISP relationships and licence management. Administered Active Directory and provided user training. ``` Skills: Active-Directory, ISP-Management, License-Management, User-Training, Preventive-Maintenance ### ICT Administrator & Tutor MEDA Business College. May 2009 - Jun 2013 ```text Led ICT administration and technology training, supporting systems operations and curriculum development. Designed and launched a 30-seat digital hub and redesigned campus LAN. ``` Skills: ICT-Systems-Administration, Training, LAN-Design, Digital-Hub, Curriculum-Development ## Education ### United States International University-Africa Doctor of Philosophy, Information Systems & Technology ```text Ongoing Doctor of Philosophy in Information Systems & Technology. ``` ### Strathmore University Project Management Professional (PMP) Certification Training, Project Management. 2025 - 2025 ```text Completed Project Management Professional (PMP) Certification Training in 2025. ``` ### EC-Council Certified Ethical Hacker (CEH), Cybersecurity. 2020 - 2020 ```text Certified Ethical Hacker (CEH) certification completed in 2020. ``` ### University of Nairobi Master of Science, Applied Computing ```text Master of Science in Applied Computing from the University of Nairobi in 2020. ``` ### Kampala University Bachelor of Computer Science & IT, Computer Science & IT ```text Bachelor of Computer Science & IT from Kampala University in 2009. ``` ### Cisco Cisco Certified Network Associate (CCNA), Networking. 2014 - 2014 ```text Cisco Certified Network Associate (CCNA) certification completed in 2014. ``` ## Tech stack - GitHub - Salesforce - Jira - JavaScript - Python - PHP - Google Workspace - Confluence - Asana - ClickUp - NetSuite - SQL To contact Onesmus, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Faith Muia](https://himalayas.app/@faithmuia): IT Project Manager II, World Vision International - [James Monchoi](https://himalayas.app/@jamesmonchoi): IT Specialist, Arizona State University Young African Leaders Initiative - [Rotich Kipchumba](https://himalayas.app/@rotichkipchumba): IT Manager/Administrator, Dezinepoint Interiors Limited - [Susan Letting](https://himalayas.app/@susanletting): Digital Health Specialist, Population Services International - [Ruth Nyamai](https://himalayas.app/@ruthnyamai): ICT Systems Administrator, NAS Airport Services - [Denis Muthuyia](https://himalayas.app/@denismuthuyia): Digital Learning Specialist, Empower and Serve (EmpServe) Kenya - [Betsy Sang](https://himalayas.app/@betsysang): Independent Consultant, Independent - [Charles Mutunga](https://himalayas.app/@charlesmutunga): Head of ICT & Innovation, Pacis Insurance Company Ltd - [Peris Bochere](https://himalayas.app/@perisbochere): Senior Sales Executive, Aruti B.V. - [Waburi Gidraph](https://himalayas.app/@waburigidraph): Head of IT Department, Mombasa Maize Millers