# Omkar Nalawade

Omkar Nalawade is a remote worker on Himalayas, Senior Executive – Customer Relationship Management at Dosti Realty, based in India.

Source: https://himalayas.app/@omkarnalawade

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Business Analyst in real estate CRM operations, translating stakeholder requirements into processes and reporting across customer accounts.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 195k+ INR |
| Job categories | Business Analyst |
| Skills | Requirements Gathering, Requirements Documentation, Business Process Mapping, Gap Analysis, Data Analysis, MIS Reporting, User Acceptance Testing, Process Improvement, Customer Relationship Management, Stakeholder Management, Cross functional Coordination, Salesforce, Farvision ERP, InSuite 4.0, Excel |
| LinkedIn | https://linkedin.com/in/omkarnalawadeoo7 |

## What I'm looking for

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I’m seeking to transition into a Business Analyst role, applying my analytical, documentation, and stakeholder management skills to solve business problems and support data-informed decision-making.
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## About

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At Dosti Realty, I act as a liaison between customers, accounts, and legal teams, documenting cases for Dosti Greenscapes and gathering business requirements for agreement drafts.

I maintain MIS reports, reconcile payment records with the Accounts team, and analyze project milestones to raise demand requests in Farvision ERP. I also present weekly and monthly status reports to Senior Management.

At VTP Realty, I coordinated requirements across customer cases for VTP Altair, VTP Cygnus, and VTP Beaumonde. I conducted root-cause analysis on possession and modification queries and supported reporting and workflows using Salesforce (SFDC) and InSuite 4.0.

My earlier CRM roles at Siddhivinayak Groups and Astitva Realty included customer onboarding, payment documentation, agreement coordination, and client status reporting. I’m pursuing Business Analyst certification training through Meritshot and seeking to transition into a Business Analyst role.
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## Experience

### Senior Executive – Customer Relationship Management (current)

Dosti Realty. Oct 2024 - Present

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Act as primary liaison between business stakeholders and internal systems, managing end-to-end case documentation for 600+ active customer accounts. Maintain MIS reports, analyze payment milestones, and prepare status reports for senior management.
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Skills: CRM, MIS-Reporting, Requirements-Gathering, Stakeholder-Management, Farvision-ERP, Data-Analysis, Process-documentation, Excel

### Executive – Customer Relationship Management

VTP Realty. Feb 2023 - Oct 2024

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Managed a portfolio of 489+ customer cases, coordinating requirements across multiple stakeholder groups. Conducted root-cause analysis and resolution of client queries, and used CRM/ERP platforms including Salesforce and InSuite 4.0.
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Skills: CRM, Salesforce, InSuite-4.0, Root-Cause-Analysis, Stakeholder-Coordination, Data-Reconciliation, Reporting

### Executive – Customer Relationship Management

Siddhivinayak Groups. Jul 2022 - Feb 2023

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Managed customer onboarding end-to-end, including welcome communications, agreement scheduling, and registration follow-up for 312+ cases. Coordinated cross-functionally with bankers, clients, and internal teams to resolve queries.
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Skills: Customer-Onboarding, Stakeholder-Coordination, Payment-Processing, Data-Reconciliation, Documentation

### Executive – Customer Relationship Management

Astitva Realty. Aug 2020 - Jun 2022

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Coordinated payment processes between clients and property owners, maintaining accurate transactional documentation. Partnered with legal advocates to prepare and review agreement drafts, and compiled daily client status reports for ownership.
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Skills: Payment-Coordination, Documentation, Legal-Coordination, Reporting, Client-Communication

## Education

### Meritshot

Business Analyst Certification, Business Analysis

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Currently pursuing Business Analyst Certification Training from Meritshot.
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### Christ College, Pune

Bachelor of Business Administration, International Business. 2016 - 2019

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Bachelor of Business Administration (International Business) from Christ College, Pune, completed in 2019.
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### S.V. Union High School & Junior College, Pune

Higher Secondary Education, Science. 2014 - 2016

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Higher Secondary Education (Science) from S.V. Union High School & Junior College, Pune, completed in 2016.
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### Agrasen High School, Pune

Secondary School Education, General. 2013 - 2014

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Secondary School Education (SSC) from Agrasen High School, Pune, completed in 2014.
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## Tech stack

- Salesforce
- SQL
- Power BI

To contact Omkar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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