# Omar Ghanem

Omar Ghanem is a remote worker on Himalayas, Information Technology Service Desk at Credit Agricole Egypt, based in Egypt.

Source: https://himalayas.app/@omarghanem1

```text
IT support technician at Credit Agricole Egypt who troubleshoots branch networks, administers Active Directory, and resolves incidents through a ticketing system.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 60k+ USD |
| Job categories | IT Support Specialist, Systems Administrator, Embedded Systems Engineer |
| Skills | IT Support, Technical Support, Incident Management, Active Directory, Network Troubleshooting, DHCP, Windows, Server Infrastructure, System Administration, hardware troubleshooting, Software Troubleshooting, Embedded Systems, Remapping, Calibration, YOLOv8 |

## About

```text
At Credit Agricole Egypt, I provide on-site and remote technical support for bank employees and retail branches. I troubleshoot hardware, software, Windows OS, Microsoft Office, and basic DHCP connectivity issues.

I manage Active Directory password resets, account unlocks, and access requests, and handle service requests and incidents through the ticketing system. When needed, I investigate issues and coordinate with specialized IT teams for resolution.

At Engineering Authority of Armed Forces, Water Administration, I built and deployed server infrastructure and supported day-to-day system operations. In academic projects, I developed a Raspberry Pi vision assist device using YOLOv8 and Google Text-to-Speech, and built an Arduino pressure and temperature measuring system.
```

## Experience

### Information Technology Service Desk (current)

Credit Agricole Egypt. Aug 2026 - Present

```text
Provided on-site and remote technical support for bank employees and retail branches, troubleshooting hardware, software, Windows OS, and Microsoft Office environments. Managed user accounts in Active Directory and handled service requests and IT incidents through the ticketing system within SLA targets.
```

Skills: Technical-Support, hardware-troubleshooting, Software-Troubleshooting, Windows, Microsoft-Office, Networking, DHCP, Active-Directory, Incident-Management, Ticketing-Systems

### System Administration Office

Engineering Authority of Armed Forces, Water Administration. Feb 2025 - Mar 2026

```text
Built and deployed server infrastructure from the ground up, ensuring reliable performance and secure system operations. Provided hands-on IT support across the department, diagnosing and resolving hardware, software, and network issues efficiently.
```

Skills: Server-Infrastructure, IT-Support, hardware-troubleshooting, Software-Troubleshooting, Network-Troubleshooting, System-Administration

### Embedded Systems

Engineering Authority of Armed Forces, Water Administration. Nov 2023 - Jan 2025

```text
Performed ECU remapping and software calibration to optimize system performance and efficiency in embedded automotive systems. Diagnosed and resolved complex electronic control system failures using specialized diagnostic tools and software.
```

Skills: Remapping, Calibration, Embedded-Systems, Diagnostics, Hardware-Software-Integration

## Education

### Canadian International College

Bachelor in Computer Science, Computer Science

```text
Bachelor in Computer Science with a major in Cloud Computing, completed in June 2024.
```

### Al Farouk Islamic Language School

High School Diploma

```text
Secondary education completed in June 2020.
```

## Tech stack

- Adobe Photoshop
- Python
- C++
- C
- Windows
- Arduino
- Microsoft Office

To contact Omar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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