# Omar Ehab

Omar Ehab is a remote worker on Himalayas, Technical Support Engineer at Orange Business, based in Egypt.

Source: https://himalayas.app/@omarehab1

```text
Technical Support Engineer at Orange Business who handles Cisco network incidents and streams YouTube audio in a Discord app.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 30k+ USD |
| Job categories | Technical Support Engineer |
| Skills | Network Support, Cisco LAN, Cisco WAN, Cisco WLAN, SD WAN, Firewalls, Incident Management, ITIL, ServiceNow ITSM, Network Monitoring, Root Cause Analysis, AWS, Python, Discord.py, Yt Dlp |

## About

```text
At Orange Business, I handle Level 1 networking issues for Philip Morris International across Cisco LAN, WAN, WLAN, SD-WAN, and firewall services. I also handle high-severity incidents and coordinate shift-level ticket queues for a team of nine engineers.

I built a Discord app that streams YouTube audio to voice channels, using Python, yt-dlp, Terraform, and AWS. I hold AWS Developer Associate, AWS Solutions Architect Associate, AWS Cloud Practitioner, and Linux Essentials certifications.
```

## Experience

### Technical Support Engineer (current)

[Orange Business](https://himalayas.app/companies/orange-business). Feb 2023 - Present

```text
Handled level 1 networking issues for Philip Morris International across 650+ sites. Held crises handler position for high-severity incidents and orchestrated shift-level management for a team of nine engineers.
```

Skills: Cisco-LAN, WAN, WLAN, SD-WAN, Firewalls, Cisco-Viptela-VManage, ThousandEyes, Meraki, Traceroute, SSH, ITIL, ServiceNow-ITSM, SLA-Management, Incident-Management, Root-Cause-Analysis

## Education

### Misr International University

Bachelor's Degree, Electronics and Communication Engineering. 2015 - 2020. Grade: 3.04

```text
Bachelor's degree in Electronics and Communication Engineering from Misr International University, Cairo, Egypt, with a GPA of 3.04.
```

## Tech stack

- Amazon EC2
- Terraform
- Python
- ThousandEyes
- AWS

To contact Omar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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