# omar AK

omar AK is a remote worker on Himalayas, Customer Services Advisor at Firstsource Solutions, based in United Kingdom.

Source: https://himalayas.app/@omarak

```text
Administrative Officer at the Office of the Public Guardian processing Lasting Powers of Attorney and maintaining accurate records and operational reports.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 25k+ GBP |
| Job categories | Administrative Officer, Customer Service Advisor |
| Skills | Administrative Support, Document Processing, Document Verification, Data Management, Records Management, Data Entry, Data Checking, Powers Of Attorney Processing, Statutory Registers, Database Updating, Spreadsheet Creation, Report Preparation, Excel, Microsoft Office, Digital Scanning |

## About

```text
At the Office of the Public Guardian, I process Lasting Powers of Attorney applications in a high-volume operation. I verify application details against supporting documents and maintain statutory registers and internal databases.

I organise confidential physical and digital records, from scanning and filing to secure dispatch. I also prepare Excel spreadsheets and operational reports to help colleagues and management monitor workloads.

At Firstsource Solutions, I investigated suspicious transactions for customers of RBS, Nationwide and Halifax. I reviewed information across multiple systems, recorded case details and supported appropriate action.

I also supported vulnerable customers by explaining complex situations and guiding them through next steps, while protecting sensitive information and following security procedures.
```

## Experience

### Customer Services Advisor

Firstsource Solutions

```text
Investigated suspicious transactions for customers of RBS, Nationwide and Halifax, reviewing information across multiple systems to identify potential fraud. Supported vulnerable customers by explaining complex situations clearly and achieved performance and customer satisfaction targets.
```

Skills: Fraud-Investigation, Customer-Service, Multi-System-Working, Data-Analysis, Regulatory-Compliance, Communication-Skills, Vulnerable-Support

### Administrative Officer

Office of the Public Guardian

```text
Processed Lasting Powers of Attorney in a high-volume operation handling approximately 15,000 applications each week, verifying application details and maintaining statutory registers and databases. Produced Excel spreadsheets and operational reports to monitor workloads and support case management.
```

Skills: Excel, Spreadsheet-Creation, Report-Preparation, Database-Management, Document-Processing, Digital-Scanning, Records-Management, Confidential-Information-Handling, Regulatory-Compliance

## Education

### Coventry University

Bachelor of Science, Business Economics. Grade: 2:1

```text
Earned a Business Economics degree with a 2:1 classification from Coventry University.
```

## Tech stack

- Microsoft Excel

To contact omar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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