# Omale Lucky

Omale Lucky is a remote worker on Himalayas, Backend Officer at Simple Foods Products LTD, based in Nigeria.

Source: https://himalayas.app/@omalelucky

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Results-driven customer service representative with strong operational skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Data Analyst, Operations Manager, Customer Support Specialist, Customer Service Associate, Customer Service |
| Skills | Customer Service, CRM Management, Telesales, Salesforce, ClickUp, Zoho, Pipedrive, Freshdesk, Intercom, Data Entry, Excel, Google Sheets, HubSpot, Calendly |

## What I'm looking for

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I am looking for a role that fosters growth, values customer satisfaction, and encourages innovation in service delivery.
```

## About

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I am a dedicated Customer Service Representative with over two years of experience in delivering exceptional support and optimizing operational efficiency. My journey began at Precious Heritage College, where I managed school operations, coordinated events, and handled executive correspondence. My commitment to customer satisfaction is evident in my ability to resolve inquiries and maintain accurate records while utilizing industry-leading tools such as Salesforce and Freshdesk.

Currently, I am enhancing my skills as a Backend Officer at Simple Foods Products LTD, where I process and enter data accurately into accounting software and lead a team to ensure optimal performance. My educational background in Political Science and Law, combined with my certifications in Data Analysis, equips me with a unique perspective on customer service and operational management. I continuously strive to improve processes and stay updated with industry trends to deliver innovative customer support solutions.
```

## Experience

### Backend Officer

Simple Foods Products LTD. Jun 2024 - Jan 2025

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Responsible for processing and entering data accurately into accounting software and spreadsheets. Led a team to enhance record management and provided training and support for optimal performance.
```

Skills: Data-Entry, Team-Management, Records-Management, Accounting, Training, Process-Improvement, Excel, Google-Sheets, Data-Analysis

### Customer Service Representative

Precious Heritage College. Jan 2023 - Jan 2025

```text
Results-driven customer support professional with over 2 years of experience in delivering exceptional services and support. Skilled in managing school operations, coordinating events, and utilizing customer support tools to enhance operational efficiency.
```

Skills: Customer-Support, CRM-Management, Salesforce, Freshdesk, Intercom, Telesales, Process-Optimization, Event-Coordination, Data-Management

## Education

### Prince Audu Abubakar University

Bachelor of Science, Political Science. 2019 - 2022

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Studied Political Science, focusing on the principles of governance, political theory, and public administration.
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### Prince Audu Abubakar University

Diploma in Law, Law. 2017 - 2019

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Pursued a Diploma in Law, covering foundational legal principles and practices.
```

### Sunny Bright Academy

Secondary School Leaving Certificate, General Education. 2008 - 2013

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Completed Secondary School education, acquiring foundational knowledge in various subjects.
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## Tech stack

- Salesforce
- Pipedrive
- Gmail
- HubSpot
- ClickUp
- Google Sheets
- FreshDesk
- Calendly

To contact Omale, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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