# Oluwatoyin Aromolaran

Oluwatoyin Aromolaran is a remote worker on Himalayas, Customer Service Administrator / Customer Care Representative at Smile Communications Nigeria Limited, based in Nigeria.

Source: https://himalayas.app/@oluwatoyinaromolaran

```text
Customer Service Administrator at Smile Communications Nigeria Limited who handled 50+ daily customer interactions while maintaining a 100% satisfaction rate.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Administrative Assistant, Virtual Assistant |
| Skills | Customer Service, Customer Support, Complaint Resolution, Customer Relationship Management, Customer Experience, Case Management, Escalation Management, Customer Information Management, Customer Retention, Sales, Cross Selling, Administrative Support, Schedule Coordination, Microsoft Office, Excel |
| LinkedIn | https://linkedin.com/in/oluwatoyin-aromolaran-20331987 |

## About

```text
At Smile Communications Nigeria Limited, I handled more than 50 customer interactions daily by phone, email, and chat, maintaining a 100% customer satisfaction rate. I resolved complaints and service issues and updated customer records in CRM systems.

I also managed administrative tasks, schedules, calls, and correspondence. I prepared reports and documentation using Microsoft Office Suite and supported day-to-day office operations.

I received Top Performer recognition for exceeding customer satisfaction targets. I contributed to customer retention through proactive service and follow-ups, and supported service delivery improvements with cross-functional teams.
```

## Experience

### Customer Service Administrator / Customer Care Representative

Smile Communications Nigeria Limited. Jan 2017 - Jan 2025

```text
Managed 50+ customer interactions daily via phone, email, and chat, maintaining a 100% customer satisfaction rate. Resolved complaints, maintained CRM records with 100% accuracy, and collaborated with cross-functional teams to improve service delivery.
```

Skills: Customer-Support, CRM-Systems, Zendesk, Freshdesk, Salesforce, Microsoft-Office, Google-Workspace, Communication-Skills, Problem-Solving, Time-Management, Multitasking, Data-Integrity, Escalation-Management, Cross-Functional-Collaboration

## Education

### University of Ibadan

Bachelor of Arts, Communication and Language Arts. 2010 - 2015

```text
Bachelor of Arts in Communication and Language Arts from the University of Ibadan, completed in 2015.
```

### Jobberman

Jobberman Soft-Skill Training, Soft Skills

```text
Completed soft-skills training through Jobberman.
```

## Tech stack

- Salesforce
- Google Docs
- Slack
- Microsoft Teams
- Zendesk
- HubSpot
- Google Workspace
- Google Sheets
- Zoom
- Google Meet
- FreshDesk

To contact Oluwatoyin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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