# Oluwatoyin Ajibola

Oluwatoyin Ajibola is a remote worker on Himalayas, Group Leader – Quality Control & Operations at Euroform AB, based in Sweden.

Source: https://himalayas.app/@oluwatoyinajibola

```text
IT Support Engineer with enterprise support experience at Tek Experts, resolving Microsoft 365, Azure AD, and Windows issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Sweden |
| Authorized to work in | Sweden |
| Salary expectations | 35k+ GBP |
| Job categories | Technical Support Engineer, Desktop Support Engineer, Technical Support Specialist, Service Desk Analyst |
| Skills | IT Support, Desktop Support, Technical Support, IT Service Desk, Incident Management, Problem Management, Root Cause Analysis, Microsoft 365, Azure Active Directory, Active Directory, Windows 10, Windows 11, Microsoft Teams, Outlook, SharePoint |

## About

```text
At Tek Experts, I resolved Microsoft 365, Teams, Outlook, OneDrive, Windows, and Azure Active Directory issues for enterprise and consumer customers through phone, email, chat, and remote support.

I supported Microsoft 365 account and mailbox administration and troubleshot identity, access, authentication, and operating system issues. I also performed remote diagnostics across hardware, software, networking, and configuration problems.

At SuperPlay, I investigated escalated application, account, gameplay, payment, and technical incidents using logs, crash reports, and performance data. I worked with Engineering, QA, and Product on root cause analysis and bug fixes, and mentored 10 Tier 1 Support Engineers.

Earlier, I provided technical support for telecom services at Tech Mahindra (Airtel Nigeria) and customer and banking support at Access Bank Plc. I currently coordinate production incidents and root cause analysis at Euroform AB.
```

## Experience

### Group Leader – Quality Control & Operations (current)

Euroform AB. Jul 2025 - Present

```text
Coordinate production incidents by monitoring equipment status and investigating process disruptions. Perform root cause analysis on quality and process deviations, documenting findings and coordinating corrective and preventive actions.
```

Skills: Incident-Management, Root-Cause-Analysis, CAPA, SOPs, Lean, 5S+, Continuous-Improvement, KPI-Monitoring

### Production & Control Room Team Leader

Northvolt Revolt. Jun 2023 - Apr 2025

```text
Supervised production operations within a lithium-ion battery recycling facility, ensuring safe and continuous plant operations. Monitored 100+ industrial assets from a centralized control room and coordinated resolution of operational incidents.
```

Skills: Control-Room-Operations, Incident-Management, Root-Cause-Analysis, Troubleshooting, Process-Monitoring, Documentation

### Technical Support Specialist (Remote Support)

SuperPlay. Sep 2021 - Jun 2023

```text
Resolved complex application, account, gameplay, payment, and technical issues escalated by Tier 1 Support. Managed VIP cases, performed game testing, and mentored 10 Tier 1 Support Engineers.
```

Skills: Technical-Support, Incident-Management, SLA, Game-Testing, Troubleshooting, Mentorship, Root-Cause-Analysis

### Technical Support Engineer (Microsoft)

Tek Experts. Nov 2020 - Sep 2021

```text
Resolved complex Microsoft 365, Teams, Outlook, OneDrive, Windows 10/11, and Azure AD issues for enterprise and consumer customers. Administered Microsoft 365 services and performed remote diagnostics.
```

Skills: Microsoft-365, Azure-AD, Windows-10-11, Teams, Outlook, One-Drive, Remote-Support, Troubleshooting, SLA

### Customer Service & Banking Operations

Access Bank Plc. Sep 2018 - Nov 2020

```text
Delivered omnichannel customer support via phone, email, live chat, and IVR, resolving account, transaction, card, and digital banking inquiries. Educated customers on digital banking products and security best practices.
```

Skills: Customer-Support, Omnichannel, IVR, CRM, SLA, Digital-Banking, First-Contact-Resolutions

### Technical Support - Telecoms

Tech Mahindra (Airtel Nigeria). Apr 2015 - Jun 2018

```text
Provided Tier 1 technical support for broadband, voice, and mobile services through phone, chat, and email. Troubleshot network and connectivity issues using SSH, Telnet, and PuTTY.
```

Skills: Technical-Support, Networking, SSH, Telnet, Putty, Troubleshooting, SLA, Ticket-Management

## Education

### Linnaeus University

Master of Science, Informatics

```text
Pursuing a Master of Science in Informatics, currently in progress.
```

### Achievers University

Bachelor of Science, Computer and Information Systems. 2009 - 2013

```text
Completed a Bachelor of Science in Computer and Information Systems from 2009 to 2013.
```

### Google

Google IT Support Professional Certificate, Information Technology

```text
Earned the Google IT Support Professional Certificate, covering technical support fundamentals, system administration, computer networking, operating systems, and IT security.
```

## Tech stack

- Microsoft Teams
- Windows 10
- Azure Active Directory
- ServiceNow

To contact Oluwatoyin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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