# Oluwatosin Afolabi

Oluwatosin Afolabi is a remote worker on Himalayas, Remote Customer Service Representative at Jumia, based in Nigeria.

Source: https://himalayas.app/@oluwatosinafolabi

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Passionate customer service and sales professional driving satisfaction and revenue through empathetic support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Support, Business Development Representative, Social Media Manager, CRM Specialist, Account Manager, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Support Specialist, Sales, Customer Service, Call Center Representative |
| Skills | Customer Service, Sales, Professional Call Handling, High Volume Management, Email Support, Zoom, Microsoft Teams, CRM Software, Microsoft Office, Cold Calling, Lead Generation, Upselling, Cross Selling, Order Management, Live Chat, Customer Satisfaction, Problem Solving, Active Listening, Empathy, Time Management, Social Media Management, Graphic Design, Remote Team |

## What I'm looking for

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I’m seeking a remote customer-facing role where I can improve CSAT and drive sales using CRM and multichannel support in a collaborative, growth-oriented team.
```

## About

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I am a passionate, dedicated customer service and sales professional with a strong record of delivering high-quality support in fast-paced environments.

I consistently handled high-volume inquiries—averaging about 138 calls daily—while resolving complex issues via phone, email, and chat, and maintaining strong CSAT results. I excel at escalation management and follow-up to ensure swift resolution.

I have a proven track record of generating sales through cross-sell and up-sell strategies, lead generation, order management, and outreach, and I thrive in remote team settings using CRM systems and collaboration tools like Zoom and Microsoft Teams.

Grounded in problem-solving, active listening, and empathy, I seek roles where I can both improve customer satisfaction and contribute to revenue growth while continuing to develop professionally.
```

## Experience

### Remote Customer Service Representative

Jumia. Feb 2019 - Mar 2022

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Managed approximately 138 inbound calls daily in a high-volume environment, resolved customer issues and escalated complex cases, consistently meeting or exceeding productivity and quality targets while generating sales leads.
```

Skills: Customer-Support, Call-Center-Operations, CRM, Email-Support, Live-Chat, Escalation-Management, Order-Management

### Sales Associate

Fumes Commercial Clothing. Dec 2016 - Mar 2017

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Provided in-store sales and merchandising support, handled customer inquiries and returns, executed up-selling and cross-selling strategies, and managed cash transactions and sales reporting.
```

Skills: Retail-Sales, Merchandising, Visual-Merchandising, Customer-Service, Returns-Processing, Upselling, Sales-Reporting

## Education

### Wesley University Ondo

Bachelor of Science, Industrial Chemistry. Grade: Second Class (Upper Division)

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Completed a Bachelor of Science in Industrial Chemistry, graduating in 2016.
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### Pacesetters Missionary College

Senior Secondary School Certificate, Secondary Education

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Completed Senior Secondary School Certificate in 2012.
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## Tech stack

- Gmail
- Microsoft Teams
- Remote Team

To contact Oluwatosin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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