# Oluwatobiloba Fakayejo

Oluwatobiloba Fakayejo is a remote worker on Himalayas, Customer Service Support at Jum-Alet Ventures, based in Nigeria.

Source: https://himalayas.app/@oluwatobilobafakayej

```text
Computer Science professional focused on ethical AI solutions, combining risk assessment and content moderation with customer advocacy.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Computer Science Expert, AI Solutions Developer, Content Moderator, Risk Assessment Analyst, Education Tutor, Computer Scientist, Computer Science Specialist, IT Professional, Computer Programmer, Developer, Customer Support Specialist |
| Skills | Social Media Familiarity, Risk Assessment, Social Media Monitoring, Communication Skills, Customer Service, Content Moderation, Incident Reports, Conflict Resolution, Fraud Detection, AI Based Solutions, Progress Monitoring, Robotics, Statistics, Protect AI |

## What I'm looking for

```text
I want to work on ethical AI initiatives where I can apply risk assessment and content moderation to keep communities safe. I’m at my best in fast-paced environments, with clear guidelines, measurable outcomes, and supportive teamwork.
```

## About

```text
I’m an enthusiastic and dedicated Computer Science professional with a strong academic foundation and a focus on AI-based solutions. I’m eager to leverage my technical literacy and people skills to protect AI communities and support the ethical deployment of emerging technologies.

In customer service support, I managed high-volume interactions, resolved complex disputes, and maintained high satisfaction through clear communication. I used incident reporting and risk assessment frameworks to identify and mitigate fraudulent transactions, supported alignment with internal safety/product guidelines, and brought a structured approach to policy-style enforcement—skills I also strengthen through my tutoring experience by monitoring progress and giving constructive feedback. I’m also completing courses in computer science, robotics, and statistics, and I’ve completed a capstone on AI-based solutions.
```

## Experience

### Customer Service Support

Jum-Alet Ventures. Jan 2024 - Jun 2025

```text
Managed high-volume customer interactions, resolving complex disputes while maintaining high customer satisfaction. Applied incident reporting and risk assessment to identify and mitigate fraudulent transactions, supporting annual sales growth and ensuring compliance with company safety and quality guidelines.
```

Skills: Communication-Skills, Customer-Support, Dispute-Resolution, Incident-Reports, Risk-Assessment, Fraud-Mitigation, Policy-Compliance, Content-Moderation

### Kids Tutoring

Self Employed. Jan 2021 - Jun 2024

```text
Facilitated personalized learning sessions by adapting complex concepts to different learning styles to improve student performance and confidence. Monitored progress and delivered constructive feedback, applying similar approaches to content moderation and policy enforcement.
```

Skills: Progress-Monitoring, Communication-Skills, Content-Moderation, Policy-Enforcement, Risk-Assessment

## Education

### Olusegun Agagu University of Science and Technology

Computer Science. 2025 - Present

```text
Currently studying Computer Science and completing courses in computer science, robotics, and statistics. Completed a capstone project on AI-based solutions.
```

## Tech stack

- Gmail
- Protect AI

To contact Oluwatobiloba, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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