# Oluwajoba User

Oluwajoba User is a remote worker on Himalayas, Freelance Customer Support & QA at Upwork/Fiverr, based in Nigeria.

Source: https://himalayas.app/@oluwajobauser

```text
I resolve high-volume travel and aviation support requests across chat, email, and ticketing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Success Specialist, Technical Support Specialist, Customer Experience Specialist, QA Tester |
| Skills | Customer Support, Customer Success, Customer Experience, Live Chat, Email Support, Phone Support, Ticket Support, Technical Support, Quality Assurance, Localization, Zendesk, Freshdesk, Ticket Pipelines, SLA Management, Issue Tracking, Escalation Management, Amadeus, Sabre, Galileo, Travelport Smartpoint, NDC Direct Connections, PNR Processing, Airline Ticketing, Travel Technology, English, Yoruba, Prompt Engineering, Customer Insights, Rule Based Agents |
| LinkedIn | https://linkedin.com/in/clement-okeniyi-173a56131 |

## What I'm looking for

```text
I'm looking to apply my travel-technology support, customer success, and bilingual service experience to resolve complex customer issues, improve support workflows, and build lasting client relationships.
```

## About

```text
I've supported customers and travel agents at Intraverse, resolving 100+ weekly requests across Zendesk, Freshdesk, Amadeus, Sabre, Galileo/Travelport, and NDC. I maintain 95%+ SLA compliance while troubleshooting booking, inventory, ticketing, hotel supply, and tour packaging issues.

I've also managed executive charter bookings at Revilo Aerospace and delivered freelance customer support, QA, and English–Yoruba localization for US-based clients. I bring calm, empathetic escalation handling and bilingual support that helps retain customer relationships.
```

## Experience

### Freelance Customer Support & QA (current)

Upwork/Fiverr. Jan 2022 - Present

```text
Delivered customer support and QA testing for US-based clients, including English–Yoruba localization and language QA. Maintained client satisfaction across independently managed projects alongside full-time roles.
```

Skills: Customer-Support, QA-Testing, Localization, English, Yoruba, Client-Management

### Customer Care / Technical Operations Support

Intraverse. Sep 2023 - Mar 2026

```text
Managed 100+ weekly customer and travel agent requests via Zendesk and Freshdesk, integrated with Amadeus, Sabre, Galileo/Travelport, and aggregator tools. Maintained 95%+ SLA compliance and reduced repeat ticket volume by identifying recurring failure patterns.
```

Skills: Zendesk, Freshdesk, Amadeus, Sabre, Galileo, Travelport-Plus, NDC, SLA-Management, Issue-Tracking, Escalation-Management, Customer-Support, Ticket-Pipelines

### Charter Sales Representative

Revilo Aerospace Limited. Jan 2022 - Sep 2023

```text
Managed executive jet and helicopter charter bookings, advising clients on pricing, scheduling, and itinerary options. Coordinated with suppliers and flight crews to resolve scheduling conflicts and service requirements.
```

Skills: Charter-Sales, Customer-Service, Scheduling, itinerary-planning, Supplier-Coordination, Communication-Skills

## Tech stack

- Zendesk
- FreshDesk

To contact Oluwajoba, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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