# Oluwafisayomi Telufusi

Oluwafisayomi Telufusi is a remote worker on Himalayas, Account Officer / Relationship Manager at Fidelity Bank, based in Nigeria.

Source: https://himalayas.app/@oluwafisayomitelufus

```text
Banking relationship manager at Fidelity Bank who mobilised over ₦850 million in deposits within six months.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Relationship Manager, Customer Success Manager, Customer Support Specialist, Account Manager, Fintech Specialist |
| Skills | Customer Relationship Management, Customer Success, Customer Support, Complaint Resolution, Account Onboarding, KYC, Deposit Mobilisation, Business Development, Customer Retention, Cross Selling, Digital Banking, Portfolio Monitoring, Banking Operations, Risk And Compliance, Stakeholder Coordination |

## What I'm looking for

```text
I'm looking to apply my banking and client service experience in remote customer success, client support, account management or fintech operations.
```

## About

```text
At Fidelity Bank, I manage retail and high-net-worth client relationships, support account onboarding and KYC, and coordinate service resolutions with internal teams. I mobilised over ₦850 million in deposits within six months through client acquisition, referrals and proactive relationship management.

Previously, at Heritage Bank, I handled customer enquiries and complaints, processed account requests and supported daily branch operations. I also coordinated client requests remotely at JCIL Transport and designed an online platform to improve school engagement at Jaf Comprehensive College.
```

## Experience

### Account Officer / Relationship Manager (current)

Fidelity Bank. Dec 2024 - Present

```text
Manage retail and high-net-worth client relationships, delivering responsive service and tailored banking solutions. Mobilised over ₦850 million in deposits within six months through client acquisition, referrals, and proactive business development.
```

Skills: Customer-Relationship-Management, Customer-Service, Account-Onboarding, KYC, Deposit-Mobilisation, Business-Development, Digital-Banking, Cross-Selling, Portfolio-Monitoring, Risk-And-Compliance

### Client Service Coordinator

JCIL Transport. Jun 2024 - Sep 2024

```text
Coordinated client requests, service delivery, and logistics activities while maintaining clear, timely customer communication. Sourced and followed up with prospective clients to support customer acquisition and business development.
```

Skills: Client-Coordination, Client-Communication, Logistics, Business-Development, Record-keeping

### Customer Service Executive

Heritage Bank. Sep 2022 - Jun 2024

```text
Handled customer enquiries and complaints, resolving issues promptly and escalating complex cases when required. Processed account opening, KYC documentation, and supported daily branch operations.
```

Skills: Customer-Service, Complaint-Resolution, Account-Opening, KYC, Account-Maintenance, ATM-Card-Issuance, Reporting, Digital-Adoption

### NYSC / Teacher

Jaf Comprehensive College. Jul 2021 - May 2022

```text
Designed an online platform to improve school engagement and the learning experience. Created structured educational content and communicated information clearly to students and stakeholders.
```

Skills: Content-Creation, Communication-Skills, Educational-Design

### On-Air Personality (OAP) / Content Creator

Positive FM, Radio Nigeria. Oct 2020 - Jul 2021

```text
Conducted audience research, wrote scripts, presented programmes, and developed engaging content for target listeners.
```

Skills: Audience-Research, Script-Writing, Content-Development, Broadcasting

### Product & Content Intern

Techub Spaces. Jun 2019 - Sep 2019

```text
Supported product ideation and development for digital services and created marketing content.
```

Skills: Product-ideation, Content-Creation, Marketing

### Media & Research Intern

Lagos Television. Jun 2018 - Sep 2018

```text
Conducted audience research and feedback analysis to support content development.
```

Skills: Audience-Research, Feedback-Analysis, Content-Development

## Education

### Crest Academy

Foundation Banking School Program, Banking. 2024 - 2024

```text
Completed the Foundation Banking School Program at Crest Academy in 2024.
```

### EntryLevel

Product Management Certification, Product Management. 2022 - 2022

```text
Completed a Product Management Certification at EntryLevel in 2022.
```

### Adeleke University

Bachelor's Degree, Mass Communication. 2016 - 2020. Grade: Second Class Upper

```text
Bachelor's degree in Mass Communication from Adeleke University, Osun State, with Second Class Upper honors.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- CorelDRAW

To contact Oluwafisayomi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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