# Oluwadamilola Akeyo

Oluwadamilola Akeyo is a remote worker on Himalayas, Customer Experience Assistant at STM Group / GTS (Elizabeth Line), based in United Kingdom.

Source: https://himalayas.app/@oluwadamilolaakeyo

```text
Customer Experience Assistant at STM Group / GTS (Elizabeth Line), supporting passengers and station operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 20k+ GBP |
| Job categories | Customer Service Assistant, Customer Support Representative, Receptionist |
| Skills | Customer Service, Customer Support, Passenger Assistance, Station Operations, Ticket Checking, Incident Handling, Front Desk Operations, Administrative Support, Order Management, Microsoft Office, CRM Basics, Computerized POS Systems, Barcode Scanners |

## About

```text
At STM Group / GTS (Elizabeth Line), I provide passengers with up-to-date rail information and support vulnerable and mobility-impaired passengers.

I also support station operations through gate line management and ticket checks, and handle incidents involving anti-social behaviour and medical emergencies.

Previously, I supported customers at Salt London and Prawnshackng, handling inquiries, orders, payments, and product availability. At Phoenix Core, I welcomed clients and supported front-desk and administrative operations.
```

## Experience

### Customer Experience Assistant (current)

STM Group / GTS (Elizabeth Line). Mar 2025 - Present

```text
Act as primary contact point for passengers, providing rail information and support to vulnerable and mobility-impaired passengers. Manage station operations, handle incidents, and collaborate with stakeholders to ensure safe and smooth journeys.
```

Skills: Customer-Service, Incident-Handling, Stakeholder-Collaboration, Inclusion-Support

### Customer Service Assistant

Salt London. May 2024 - Mar 2025

```text
Supported sales efforts, attended to customer inquiries, and managed product orders, payments, and returns. Acted as first point of contact while adhering to company service policies.
```

Skills: Customer-Service, Sales-Support, Order-Management, Payment-Processing

### Customer Service Assistant (Volunteer)

Hospice of St Francis. Feb 2024 - Apr 2024

```text
Provided front-line support and assistance to customers, operated computerized till systems and barcode scanners, and contributed to team efforts in delivering quality service.
```

Skills: Customer-Service, Till-Operation, Bar-Code-Scanning, Teamwork

### Customer Support

Prawnshackng. Oct 2022 - Dec 2023

```text
Delivered day-to-day customer service via calls and chats, provided quotations and product availability status, handled inquiries and resolved issues efficiently, and maintained client relationships to improve satisfaction.
```

Skills: Customer-Service, Call-Handling, Live-Chat, Quotations, Issue-Resolution, Customer-Relationship-Management

### Customer Service Assistant / Receptionist

Phoenix Core. Oct 2019 - Oct 2021

```text
Welcomed clients and managed front-desk operations, scheduled meetings, responded to emails, and handled calls. Maintained client interaction records and supported administrative functions.
```

Skills: Customer-Service, Front-Desk-Operations, Scheduling, Email-Handling, Call-Handling, Administrative-Support

## Education

### BSc. Business Administration

Bachelor of Science, Business Administration. 2016 - 2021

```text
Pursued a Bachelor of Science in Business Administration from 2016 to October 2021, with relevant coursework in development economics, public sector management, industrial economics, microeconomics, accounting, business administration, and business law.
```

## Tech stack

- Microsoft Office

To contact Oluwadamilola, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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