# Olisa Balepo

Olisa Balepo is a remote worker on Himalayas, Brand Manager at La'baleo Fashion House, based in Nigeria.

Source: https://himalayas.app/@olisabalepo

```text
Customer Support Specialist at La'baleo Fashion House, handling customer concerns and improving service across brand touchpoints.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Brand Manager, Customer Support Analyst, Customer Support Representative, Quality Assurance Officer, Digital Marketer |
| Skills | Customer Support, Complaint Resolution, Customer Onboarding, Customer Relationship Management, Customer Retention, Email Support, Phone Support, Issue escalation, CRM Records Management, Data Entry, Reporting, Quality Assurance, Product Inspection, Digital Marketing, Social Media Marketing |

## About

```text
At La'baleo Fashion House, I manage customer-facing brand communications and monitor feedback and sales information to identify service improvements. I also coordinate across design, production, and sales to support timely service delivery.

Previously, as a Customer Support Analyst, I responded to customer inquiries, processed orders, maintained CRM records, and supported onboarding. At Liberty Wealth Investment, I handled customer calls and complaints, supported member onboarding, and followed up on requests.
```

## Experience

### Brand Manager (current)

La'baleo Fashion House. Feb 2025 - Present

```text
Manage customer-facing brand communications and ensure consistent messaging across customer touchpoints. Monitor customer feedback and coordinate activities across design, production, and sales teams.
```

Skills: Client-Communication, Social-Media-Management, Campaign-Management, Customer-Feedback-Analysis, Service-quality, Team-Coordination

### Customer Support Analyst

La'baleo Fashion House. Mar 2022 - Jan 2025

```text
Served as primary point of contact for customer inquiries, providing timely responses and resolving service issues. Processed orders, maintained CRM records, and supported customer onboarding.
```

Skills: Customer-Support, CRM, Order-Processing, Onboarding, Reporting, Collaboration

### Quality Assurance Officer

La'baleo Fashion House. Dec 2020 - Feb 2022

```text
Inspected products and processes against quality standards before delivery. Identified and documented defects, communicated findings, and maintained quality assurance records.
```

Skills: Quality-Assurance, Inspections, Documentation, Reporting, Process-Improvement

### Customer Support Representative

Liberty Wealth Investment. May 2018 - Sep 2020

```text
Handled inbound and outbound customer calls, providing clear information and assistance. Resolved complaints, escalated issues, and supported onboarding of new members.
```

Skills: Customer-Support, Call-Handling, Complaint-Resolution, CRM, Remote-Work

### Digital Marketer

Little Drops Media. Oct 2017 - Apr 2018

```text
Managed digital marketing campaigns and social media content to improve audience engagement. Generated leads through SEO and email marketing, and communicated with prospective customers.
```

Skills: Digital-Marketing, Social-Media, SEO, Email-Marketing, Lead-Generation, Client-Communication

## Education

### Digital Witch

On-demand Digital Skills, IT Support Training, IT Support

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Completed on-demand digital skills and IT support training in 2025.
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### Digital Witch

Customer Support, Sales and Marketing, Customer Support, Sales and Marketing

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Completed customer support, sales, and marketing training in 2024.
```

### Anambra State University

Bachelor of Science, Political Science

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Bachelor of Science in Political Science from Anambra State University, Igbariam, completed in 2016.
```

## Tech stack

- Salesforce
- Zendesk
- Google Workspace
- Trello
- Apollo.io
- Microsoft Office

To contact Olisa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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