# Oleksandr Siedov

Oleksandr Siedov is a remote worker on Himalayas, Guest Relations Assistant at FashionTV Luxe Resort, based in Turkey.

Source: https://himalayas.app/@oleksandrsiedov

```text
Technical support specialist at FashionTV Luxe Resort who built Onda CRM, a customer-management web app for small businesses.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Turkey |
| Authorized to work in | Turkey |
| Salary expectations | 42k+ USD |
| Job categories | Technical Support Specialist, Customer Support Representative, Guest Relation Associate |
| Skills | Technical Support, SAAS Customer Support, Case Management Systems, Customer Data Management, Escalation Management, Multichannel Support, Customer Feedback Reporting, React, TypeScript, Python, fastAPI, SQL, Linux, Docker, Git |

## About

```text
At FashionTV Luxe Resort, I handled guest requests and complaints in person, on WhatsApp, and by phone, and kept case notes and histories up to date in Elektra. I followed up after complaints and worked with other departments to resolve issues.

In the CRM department, I tracked online reviews in Excel and prepared feedback reports in several languages. At MSV Multicall Sp. z o.o., I answered multilingual customer inquiries, documented cases, and escalated complex issues.

I also built Onda CRM, a personal project for small businesses, with customer records, appointments, status tracking, and operational dashboards. I used React, TypeScript, and FastAPI to develop the web application and design workflows around customer data and service operations.
```

## Experience

### Guest Relations Assistant

FashionTV Luxe Resort. May 2025 - Aug 2025

```text
Handled guest requests and complaints in person, on WhatsApp and by phone at a 5-star international resort. Kept guest cases, notes and history up to date in Elektra, and escalated urgent cases to relevant departments.
```

Skills: CRM-(Elektra), Excel, Multichannel-Support, Escalation-Management, Customer-Information-Accuracy, Cross-team-coordination

### Customer Support Representative

MSV Multicall Sp. z o.o.. Jan 2024 - Apr 2024

```text
Answered inquiries and resolved service-related issues for multilingual customers. Documented interactions and case notes, and escalated complex cases according to process.
```

Skills: Multilingual-Support, Case-Management, Escalation-Management, Documentation

## Education

### WSB Merito University

Information Technology studies, Information Technology. 2024 - 2025

```text
Pursued Information Technology studies at WSB Merito University in Katowice, Poland from 2024 to 2025.
```

### WSB Merito University

One-year Polish Language Course, Polish Language

```text
Completed a one-year Polish Language Course at WSB Merito University in Katowice, Poland.
```

## Tech stack

- React
- Python
- FastAPI
- Linux
- WhatsApp
- TypeScript
- Git
- Docker
- SQL

To contact Oleksandr, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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