# Okuyelu Blessing

Okuyelu Blessing is a remote worker on Himalayas, Customer Service Representative at Aimtoget Technology Limited, based in Nigeria.

Source: https://himalayas.app/@okuyelublessing

```text
I resolve customer payment and account issues across live chat, email, and phone support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Support Specialist, Customer Success Specialist, Administrative Assistant, Virtual Assistant, Client Relationship Manager, Digital Marketer, Customer Service Representative (CSR), Customer Service |
| Skills | Customer Service, Live Chat, Email Support, Phone Support, Customer Complaint Resolution, Issue Resolution, Escalation Management, Customer Retention, Customer Relationship Management, CRM Platforms, Slack, Zoom, Google Workspace, Microsoft Office, Remote Work, Time Management, Security Awareness, Records Management, Calendar Management, Digital Marketing, Social Media Strategy, Content Creation |

## What I'm looking for

```text
I'm looking for a remote-ready customer support role where I can resolve customer issues across chat, email, and phone, contribute to customer retention, and grow my client relationship and digital administrative support skills.
```

## About

```text
At Aimtoget Technology Limited, I handle customer inquiries and complaints involving digital transactions, payments, withdrawals, and account issues across live chat, email, and phone.

I conduct first-level investigations, provide clear jargon-free answers, and escalate complex complaints while maintaining customer trust. I also keep accurate interaction records and manage multiple active support threads in a remote, shift-based environment.

My administrative experience at the International Institute of Tropical Agriculture strengthened my communication, scheduling, documentation, and stakeholder-support skills. I bring an empathetic, organised, customer-first approach to every interaction.
```

## Experience

### Customer Service Representative (current)

Aimtoget Technology Limited. Nov 2024 - Present

```text
Handle customer inquiries and complaints relating to digital transactions, payments, withdrawals, and account issues through multiple support channels. Perform first-step investigations, escalate complex issues, and maintain accurate records.
```

Skills: Live-Chat, Email, Phone-Support, Customer-Complaint-Resolution, Multitasking, Issue-Resolution, CRM, Google-Workspace, Microsoft-Office, Slack, Zoom

## Education

### Ajayi Crowther University

Bachelor of Science, Microbiology. 2019 - 2023

```text
Pursued a Bachelor of Science in Microbiology, gaining a strong foundation in scientific principles and analytical skills.
```

## Tech stack

- Google Workspace

To contact Okuyelu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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