# Ogunyolemi Oluwaseun

Ogunyolemi Oluwaseun is a remote worker on Himalayas, Customer Service Administrator at Nationwide Building Society, based in United Kingdom.

Source: https://himalayas.app/@ogunyolemioluwaseun

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Dynamic Customer Service Administrator with a proven track record.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Job categories | Customer Service Administrator, Customer Service Manager, Customer Experience Specialist, Operations Manager, Customer Service Officer, Customer Service Associate, Customer Service Executive, Customer Service |
| Skills | Microsoft Office, CRM, Communication Skills, Conflict Resolution, Negotiation, Relationship Building, Performance Metrics, Technical Proficiency, CRM Software |

## What I'm looking for

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I seek a role that values customer satisfaction and offers growth opportunities.
```

## About

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I am a dynamic and results-driven Customer Service Administrator with a proven track record in enhancing customer satisfaction and resolving conflicts. My experience spans various roles where I have consistently exceeded service targets and built strong customer relationships. At Nationwide Building Society, I achieved a remarkable 97% reduction in complaint rates by developing innovative solutions tailored to customer needs, while managing over 50 daily inbound calls and emails.

Throughout my career, I have demonstrated exceptional multitasking abilities in fast-paced environments. As a Customer Service Manager at Bunkers Petroleum Ltd, I oversaw a team of representatives, implementing training programs that improved service efficiency by 20%. My commitment to quality assurance and conflict resolution led to a 90% success rate in resolving escalated issues. I am passionate about creating positive customer experiences and fostering loyalty through attentive communication and strategic problem-solving.
```

## Experience

### Customer Service Administrator (current)

[Nationwide Building Society](https://himalayas.app/companies/nationwide-cws). Jan 2024 - Present

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Delivered exceptional support and resolved complex inquiries, achieving a 97% reduction in complaint rates. Managed 50+ daily inbound calls and emails while maintaining exemplary service standards, boosting client retention by 100%. Streamlined call handling processes for improved response resolution.
```

Skills: Microsoft-Office, Communication-Skills, Customer-Relationship-Management, Conflict-Resolution, Performance-Metrics, Problem-Solving, Multitasking, Customer-Retention

### Teaching Assistant

Staff Room Recruitment Agency. Jan 2022 - Feb 2022

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Created a positive learning atmosphere for students with additional needs, leading to improved engagement. Collaborated with teaching staff to organize classroom activities and designed engaging resource materials tailored to diverse learning needs.
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Skills: Communication-Skills, Classroom-Management, Engagement, Collaboration

### Customer Service Manager

Bunkers Petroleum Ltd. Jan 2021 - Jan 2022

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Oversaw a team of customer service representatives, implementing training programs that improved service efficiency by 20%. Developed quality assurance standards, enhancing customer experience and resolving 90% of escalated issues promptly.
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Skills: Training-and-Development, Team-Leadership, Quality-Assurance, Conflict-Resolution, Customer-Experience-Management

### Customer Service Administrator

Bunkers Petroleum Ltd. Jan 2018 - Jan 2021

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Managed customer inquiries and complaints, achieving a 95% satisfaction rate through personalized service strategies. Processed orders and coordinated with supply chain departments for timely deliveries.
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Skills: Communication-Skills, Order-Processing, Customer-Satisfaction, Relationship-Management

### Hospitality Staff Member

Various Recruitment Agencies. Jan 2017 - Jan 2018

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Delivered high-standard guest service in fast-paced environments, managing table turnaround and handling transactions accurately. Resolved guest complaints professionally, contributing to a welcoming customer experience.
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Skills: Communication-Skills, Customer-Experience, Multitasking

## Education

### Cardiff Metropolitan University

Master of Business Administration, Business Administration. 2021 - 2023

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Pursued a Master of Business Administration focusing on strategic management, leadership, and business operations to enhance organizational performance.
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### University of Salford

Master of Science, International Business Management. 2016 - 2017

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Completed a Master of Science in International Business Management, gaining insights into global business strategies and cross-cultural management.
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### Babcock University

Bachelor of Arts, English Studies. 2012 - 2015

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Earned a Bachelor of Arts in English Studies, focusing on literature, linguistics, and communication skills to enhance language proficiency.
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## Tech stack

- Google Workspace

To contact Ogunyolemi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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