# Ogunsanya Abiodun

Ogunsanya Abiodun is a remote worker on Himalayas, Customer Service Associate at Sporty Internet Limited, based in Nigeria.

Source: https://himalayas.app/@ogunsanyaabiodun

```text
Customer Service Associate at Sporty Internet Limited, resolving platform issues across chat, email, and phone.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service Associate, Customer Support Specialist, Technical Support Specialist, Administrative Assistant, Data Analyst, Aquaculture Worker |
| Skills | Customer Service, Customer Relationship Management, Technical Support, Troubleshooting, CRM Tools, Ticketing Systems, Data Analysis, Data Reporting, Customer Satisfaction (CSAT), First Contact Resolutions, Aquaculture, Fishery Industry, Water Quality Management, Environmental Management, Fish Processing |

## About

```text
At Sporty Internet Limited, I help customers with payments, account access, platform navigation, and betting rules across live chat, email, and phone. I use internal CRM tools to document interactions and follow up when needed.

I clarify platform features, promotions, and responsible gaming guidelines, and work with team leads to identify recurring issues and suggest operational improvements. My work includes maintaining above-target customer satisfaction, response time, and first-contact resolution KPIs.

At Lagos State Ministry of Agriculture, I assisted with aquaculture and environmental management programs. I collected and analyzed fisheries and water-quality data, contributed to community sensitization, and prepared reports and field summaries.
```

## Experience

### Customer Service Associate (current)

Sporty Internet Limited. Jan 2025 - Present

```text
Provide real-time customer assistance across multiple channels, handling inquiries on payments, account access, and system navigation. Maintain above-target KPIs including customer satisfaction, response time, and first-contact resolution.
```

Skills: Customer-Service, CRM-Tools, Ticketing-Systems, Communication-Skills, Problem-Solving, KPI-Management

### National Youth Service Corps (NYSC)

Lagos State Ministry of Agriculture. Jul 2023 - Jun 2024

```text
Assisted in planning and executing agricultural development programs, focusing on aquaculture and environmental management. Collected and analyzed data on fish species and water quality to support departmental reports.
```

Skills: Data-Analysis, Aquaculture, Environmental-Management, Documentation, Research

## Education

### Adekunle Ajasin University

Bachelor of Science, Fisheries and Aquaculture. 2016 - 2023

```text
Bachelor of Science in Fisheries and Aquaculture. Relevant coursework included Aquaculture Systems Management, Environmental Biology, Fisheries Technology, Water Quality Management, and Aquatic Ecology.
```

### Lagos Baptist Senior Secondary School

West African Senior School Certificate, General Studies. 2009 - 2015

```text
Completed West African Senior School Certificate Examination (WASSCE).
```

### Satis Nursery and Primary School

Primary School Leaving Certificate, Primary Education. 2003 - 2009

```text
Completed Primary School Leaving Certificate (PSLC).
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office

To contact Ogunsanya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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