# Octavio González

Octavio González is a remote worker on Himalayas, Lead Project Manager / Release Manager / Scrum Master at Amdocs Mexico, based in Mexico.

Source: https://himalayas.app/@octaviogonzlez

```text
I lead cross-functional IT delivery, PMO governance, software releases, and IT service operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 55k-65k MXN |
| Job categories | IT Project Manager, Release Manager, Scrum Master, PMO Manager, IT Service Manager |
| Skills | Project Management, Program Management, PMO governance, Agile, Scrum, Release Management, Risk Management, Issue Management, Dependency Management, Resource Coordination, Delivery Governance, Continuous Improvement, Cross functional Leadership, Stakeholder Management, Executive Communication, Client Management, Escalation Management, Service Provider Coordination, Negotiation, Performance Management, IT Service Management, ITIL V4, ITIL v3, Incident Management, Major Incident Management, Problem Management, Change Management, Service Request Management, SLA Governance, Service Operations, CAB Facilitation, Vulnerability Management, Vulnerability Tracking, Remediation Management, HIPAA compliance, Medical Interpretation, Medical Terminology, ServiceNow, Freshservice, Remedy, Jira, Microsoft Project, Trello, Copilot, SAP, VSphere, VM Ware Workstation, SQL Server, MySQL, Windows Server, Microsoft Office, Cybersecurity, Python, Linux, SQL, DMAIC, Spanish, English, Portuguese |
| LinkedIn | https://linkedin.com/in/oglezg |

## About

```text
At Amdocs Mexico, I lead cross-functional IT projects and software releases across development, testing, QA, and operations. I manage teams of 10+ professionals using Agile and Scrum to keep delivery on time and on budget.

I previously provided PMO governance across unit and account programs, supporting audits, project controls, risk reporting, contingency planning, and auditable delivery practices. I also coordinated application vulnerability remediation through prioritization, stakeholder follow-up, and closure.

At NTT DATA Services Mexico, I led Service Managers supporting healthcare clients and managed major incidents, problem management, change management, and CAB meetings. I configured and supported ServiceNow and Remedy for ITIL-aligned service processes while maintaining HIPAA confidentiality and compliance.

My foundation in service operations includes production support, employee training, client service leadership, KPI action plans, and DMAIC-based continuous improvement. I work fluently in Spanish and English, with Portuguese proficiency.
```

## Experience

### Lead Project Manager / Release Manager / Scrum Master (current)

[Amdocs Mexico](https://himalayas.app/companies/amdocs). Jan 2024 - Present

```text
Lead multiple cross-functional IT projects, coordinating delivery activities across development, testing, QA, and operations. Manage teams of 10+ professionals using Agile and Scrum practices, and own software release planning and deployment.
```

Skills: Project-Management, Agile, Scrum, Release-Management, Risk-Management, Stakeholder-Management, Executive-Reporting, Cross-functional-Leadership

### PMO Professional

[Amdocs Mexico](https://himalayas.app/companies/amdocs). Jan 2022 - Dec 2024

```text
Provided centralized project control, integration, and governance support across the unit/account program. Monitored project and program plans to identify trends, deviations, risks, and areas of concern, and coordinated vulnerability management with application teams.
```

Skills: PMO-governance, Project-Control, Risk-Management, Vulnerability-Management, Stakeholder-Coordination, Audit, Reporting

### Lead Account Service Manager | ITIL V4 Certified

[NTT Data Services Mexico](https://himalayas.app/companies/nttdata). Jan 2019 - Dec 2022

```text
Led a team of Service Managers responsible for daily Incident, Service Request, Problem, and Change Management activities across client IT services for healthcare clients. Managed Major Incident Management (MIM) for high-impact issues and facilitated Change Advisory Board (CAB) and Problem Management meetings.
```

Skills: ITIL-V4, Incident-Management, Problem-Management, Change-Management, Major-Incident-Management, ServiceNow, Remedy, HIPAA-compliance, Team-Leadership

### Helpdesk Senior Analyst | ITIL V3 Certified

[NTT Data Services Mexico](https://himalayas.app/companies/nttdata). Jan 2017 - Dec 2019

```text
Provided operational and technical support for client applications, production processes, scheduled jobs, hardware, and operating systems. Troubleshot production issues and coordinated resolution activities to maintain service continuity.
```

Skills: ITIL-v3, Incident-Management, ServiceNow, Remedy, Troubleshooting, Technical-Support, Training

### Representative Assistant Call Center Manager

[Teleperformance Mexico](https://himalayas.app/companies/teleperformance-com). Jan 2010 - Dec 2017

```text
Led Team Leaders with accountability for performance, staffing, service levels, attendance, attrition, and client objectives. Developed Team Leaders through coaching, feedback, and performance management, and used DMAIC methodology to improve performance.
```

Skills: Team-Leadership, Performance-Management, Coaching, KPI-Management, DMAIC, Continuous-Improvement, Call-Center-Operations

## Education

### Google

Google Cybersecurity, Cybersecurity

```text
Completed the Google Cybersecurity certification.
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### Google

Speed Up Data Analysis and Presentation Building, Data Analysis

```text
Completed the Speed Up Data Analysis and Presentation Building certification from Google.
```

### Google

Start Writing Prompts like a Pro, Prompt Writing

```text
Completed the Start Writing Prompts like a Pro certification from Google.
```

### Google

Design Prompts for Everyday Work Tasks, Prompt Design

```text
Completed the Design Prompts for Everyday Work Tasks certification from Google.
```

### Google

Put It into Practice: Get Ready for Cybersecurity Jobs, Cybersecurity

```text
Completed the Put It into Practice: Get Ready for Cybersecurity Jobs certification from Google.
```

### Google

Automate Cybersecurity Tasks with Python, Cybersecurity

```text
Completed the Automate Cybersecurity Tasks with Python certification from Google.
```

### Google

Sound the Alarm: Detection and Response, Cybersecurity

```text
Completed the Sound the Alarm: Detection and Response certification from Google.
```

### Google

Assets, Threats, and Vulnerabilities, Cybersecurity

```text
Completed the Assets, Threats, and Vulnerabilities certification from Google.
```

### Google

Play It Safe: Manage Security Risks, Cybersecurity

```text
Completed the Play It Safe: Manage Security Risks certification from Google.
```

### Universidad del Valle de Atemajac (UNIVA)

Law Degree, Law. 2000 - 2005

```text
Earned a Law degree from Universidad del Valle de Atemajac from 2000 to 2005.
```

### Google

Connect and Protect: Networks and Network Security, Cybersecurity

```text
Completed the Connect and Protect: Networks and Network Security certification from Google.
```

### Google

Foundations of Cybersecurity, Cybersecurity

```text
Completed the Foundations of Cybersecurity certification from Google.
```

### Universidad del Valle de Atemajac (UNIVA)

Master's Degree, Corporate Law. 2009 - 2012

```text
Pursued a Master's degree in Corporate Law at Universidad del Valle de Atemajac from 2009 to 2012.
```

### Google

Tools of the Trade: Linux and SQL, Cybersecurity

```text
Completed the Tools of the Trade: Linux and SQL certification from Google.
```

## Tech stack

- MySQL
- Freshservice
- Jira
- Python
- Linux
- Windows Server
- Trello
- VMware vSphere
- SQL
- SAP
- ServiceNow

To contact Octavio, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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